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Sherif E. | Elance
 
176985602337900
Last Sign-in: Sep 5, 2014

Sherif E.

   Canada
  |   Dollard-Des Ormeaux, Quebec

Overview

I am a bilingual 15-year telecom veteran. I am experienced in Marketing, Finance and Call Center operations. I specialize in loyalty programs, reporting and providing valuable insight to business decision-makers.

I am self-taught and have extensive experience with Oracle SQL, Base SAS and the full MS Office suite. I am fully proficient in translating data into business insight and synthesizing information for upper management.

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Skills (10)

Tested
SAS
Oracle SQL
Data Analysis
Forecasting
Access
Reporting
Loyalty Programs Analysis
Analytics
Communication Skills
SQL

Employment

DiSalvo Sports Laval
Owner
2013 - Present
At DiSalvo Sports, our wide selection consists of entry level equipment to service the beginner or casual players, to the highest end products available for the distinguishing player; and...
Rogers Communications
Manager, Wireless Reactive Retention
2013 - Present
• Present churn trends and analyses to cross functional teams comprised of Managers to Directors • Work closely with different departments during retention initiatives launches • Analyze customer...
Rogers Communications
Sr Data Analyst
2011 - 2013
• Ensure data integrity by investigating anomalies in reported numbers from a variety of sources throughout the organization. • Participate in projects as a subject matter expert to define,...
Rogers Communications Inc.
Sr Marketing Analyst
2008 - 2011
• Generate recurring reports on customer activities throughout the prepaid customer's lifecycle and analyze all factors influencing trends using SAS. • Analyze customer status and churn reporting...
Rogers Communications
Analyst, Management Information
2007 - 2008
• Generate recurring reports on subscriber activities and revenue using SAS • Provide the Finance team with technical support • Act as the resource person for ad hoc requests for information
Rogers Communications
Analyst, Local Number Portability
2003 - 2007
Originally Microcell Solutions until acquired by Rogers Communications. • Responsible for number portability orders and resolution of technical issues surrounding them • Produce daily, weekly and...
Rogers Communications
Team Leader, Customer Service
2003 - 2003
Originally Microcell Solutions until acquired by Rogers Communications. • Guide agents to ensure my team meets its objectives • Responsible for schedule adherence compliance within my team •...
Rogers Communications
Customer Service Representative
1999 - 2003
Originally Microcell Solutions until acquired by Rogers Communications. • Participated in different special projects varying from CSR support/2nd level escalation to trouble ticket management. •...

Education

Université du Québec à Montréal
Graduate Studies
-
McGill University
Graduate Studies
-
Université de Montréal - HEC Montréal
Bachelor
-
Université Laval
MBA
-
Overview  |  Job History  |  Resume/C.V.

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Private
Private
Total
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Identity
Username
ebeid_consulting
Type
Individual
Member Since
September 2014
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Sherif E. | Elance

Sherif E.