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Sheila F. | Elance
 
176985602337900
Last Sign-in: Jun 23, 2015

Sheila F.

Proffessional Individual
   United States
  |   Fresno, CA
  |  10:28 pm Local Time

Overview

Minimum Hourly Rate $16

More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems with first call resolution
? Technical Skills including Technical Support
? Knowledge of Windows troubleshooting
? Assistance with Internet connection and Networking
? Skills with Word ,Outlook and configuration of all email clients
? Ability to train, motivates, Problem resolution...

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Skills (10)

Tested
Organizing
Team Leadership
Stewardship
Leadership
Team Building
Customer Service
Troubleshooting
Technical Support
Outlook
Project Planning

Employment

Soulmatesdesire
Sole Proprietor
2014 - Present
Services company any other details can be located at Soulmatesdesire.com
Department of social services ihss
Careprovider
2014 - Present
At&t Internet services
Internet Services Agent
2009 - Present
Basic Technical Service CDEC/VOIP Appointment Setting Home Networking Highly trained in phone support Email client configuration/support
AT&T Global Services
Operator
1999 - 2007
• Customer contact • Operator services knowledge • Pc keyboarding • Communication skills • Certification for Operator Assistance
Little Peoples
Master teacher
2000 - 2001
certificate of completion for child development 4 years experience with child dev permit C.p.r. and first aid certified
little peoples preschool
Student teacher
1998 - 1999
Planning daily curriculums Group discussion and parent meetings Applying age appropriate activities for customers Certified in ch.dev field Current Job No; Job Function Curriculums ,Teaching...

Education

Walden University
Bachelor of Business Administration (B.B.A.)
-
Issuing Organization New Horizons Computer Learnin
Office Administration
-
Issuing Organization Fresno city College
Child Development
-
Education
High School Diploma/GED
-
Capella University
Bachelor's degree
-
Overview  |  Job History  |  Resume/C.V.

Keywords

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  • 12 months
  • Lifetime
Jobs
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Identity
Username
ebonyrose
Type
Individual
Member Since
May 2015
Elance URL
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Sheila F. | Elance

Sheila F.