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Erl Czar D. | Elance
 
176985602337900
Last Sign-in: Jul 21, 2015

Erl Czar D.

Freelance Technical Support Engineer
   Philippines
  |   Bayombong, Nueva Vizcaya

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Overview

Minimum Hourly Rate $5

For the past 7 years, I worked as NOC technical support engineer for an iLEC company wherein my responsibility includes monitoring and maintaining the network, servers and any telecommunications equipment in the company. I have experience working with cisco and juniper network devices.

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Portfolio

Tech support Engineer

Skills (10)

Tested

Service Description

For the past 7 years, I worked as NOC technical support engineer for an iLEC company wherein my responsibility includes monitoring and maintaining the network, servers and any telecommunications equipment in the company. I have experience working with cisco and juniper network devices.

Read More »

Employment

Kydia(Beyondmenu.com)
Customer Support/Collections/Recruitment
2014 - 2015
Customer Support: Monitors Troubled Orders to see if the store received the order or not. Resolved restaurant customer complaints. Collections: Remind Subscriber about their unpaid bill and...
Symbio (Intelletrace)
Technical Engineer Level I(NOC)
2012 - 2013
This Intelletrace Support Engineer position provides first level support for Intelletrace customers throughout the United States and Internationally. High-level duties include: Router...
Five9
Implementation Manager
2011 - 2011
Implement and troubleshoot Five9 Virtual Call Center suite solutions remotely (over the phone) in a wide array of configurations and customer environments. Manage the day-to-day operational...
Acquire Asia Pacific
Technical Support Rerpresentative Ringcentral
2009 - 2011
Effectively implements virtual PBX phone system based on how the user would like their phone system to work. Respondsible for dealing with customer relevant queries, complaints and request for...
West Contact Services
Technical Support Representative (AT&T Uverse)
2009 - 2009
Provided daily technical support for any issues regarding network connectivity issues , IP TV issues and VoIP issues. Assist customers on how to set IP TV cable box. Adding Value...
Advance Contact Solution
Customer Service Associate (US Airways)
2008 - 2008
Sell airline tickets through direct customer contact with passengers and travel agents Provide callers with information regarding flights, fares, destinations, and special offers and products....
Pacific Hub Corporation
Technical Help Desk Representative
2007 - 2008
Assisting customers with concerns that range from connectivity, usability and technical issues. Assisting customers on how to set up email client. Troubleshoot customer internet...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Voip
Technical Support
Customer Service
Help Desk
Noc
SaaS
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Identity
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ecdelafuente
Type
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Member Since
January 2014
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Erl Czar D. | Elance

Erl Czar D.