Hello! My name is Eden Camacho. I joined Elance in 2008 looking for a customer support position for companies where I can utilize my skills to enhance that company's success and profitability. I have 5 years experience in customer support, account handling, and Elance. I am confident that whatever your customer support needs are, that I can be an asset to your company!
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I am a dynamic, self-motivated professional with a proven track record of enhancing the customer service experience with knowledge, patience, and understanding. I am...
Oct 26, 2012|Other - Administrative Support|Private|Completed
Mar 25, 2011|Customer Service|Private|Completed
Feb 27, 2009|Customer Service|Private|Completed
Dec 8, 2008|Customer Service|Private|Completed
- Handle customer support issues in a professional, courteous manner via phone, email, and/or chat.
- Resolve inquiries in relation to products, services, resolve complaints (that arise from highly stressed and/or irate customers), negotiate within policy standards, and implement solutions for superior customer service.
- Provides assistance to customers on site navigation, client policies, product information and all questions related to the clients product and sales.
- Process orders in an efficient manner.
- Attend meetings as required to obtain new and pertinent information regarding the client's company.
- Strong sales skills utilizing upselling and cross-selling techniques.
- Ability to empathize, exercise patience, and listen attentively thereby assessing the customer needs.
-Problem solving to come up with creative solutions to resolve an issue that satisfies the customer and client. .
-Effective verbal and written communication skills.
-Computer and internet literate.
I utilize my home phone, high speed internet, Microsoft Word, Skype, Google Calendar, Google E-mail, Google Documents, Google Voice Phone System, Elance tracker, and Elance Escrow.
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Paul Dickens & Associates
Admin Asst./Office Asst./Data Entry
2004 - 2006
This job was at a staffing agency. My job entailed being the administration assistant. I also helped co-workers as an office assistant. I did a lot of data entry, faxing, copying, and filing. You...