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Eden Camacho | Elance
 
176985602337900
Last Sign-in: Aug 26, 2015

Eden Camacho

Customer Support Specialist
   United States
  |   Phoenix, AZ
  |  10:59 pm Local Time

Verified Freelancer

Eden Camacho's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $13

Hello! My name is Eden Camacho. I joined Elance in 2008 looking for a customer support position for companies where I can utilize my skills to enhance that company's success and profitability. I have 5 years experience in customer support, account handling, and Elance. I am confident that whatever your customer support needs are, that I can be an asset to your company!
I am a dynamic, self-motivated professional with a proven track record of enhancing the customer service experience with knowledge, patience, and understanding. I am...

Read More »
Oct 26, 2012|Other - Administrative Support|Private|Completed
|
4.7
Mar 25, 2011|Customer Service|Private|Completed
|
5.0
Feb 27, 2009|Customer Service|Private|Completed
|
4.4
Dec 8, 2008|Customer Service|Private|Completed
|
5.0

View All »

Skills (7)

Tested
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
English
U.S. English Basic Skills Test
My Score
avg
Passed
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Passed
Computer Skills
Call Center Skills
Call Center Skills Test
My Score
avg
Microsoft Word

Service Description

- Handle customer support issues in a professional, courteous manner via phone, email, and/or chat.
- Resolve inquiries in relation to products, services, resolve complaints (that arise from highly stressed and/or irate customers), negotiate within policy standards, and implement solutions for superior customer service.
- Provides assistance to customers on site navigation, client policies, product information and all questions related to the clients product and sales.
- Process orders in an efficient manner.
- Attend meetings as required to obtain new and pertinent information regarding the client's company.
- Strong sales skills utilizing upselling and cross-selling techniques.
- Ability to empathize, exercise patience, and listen attentively thereby assessing the customer needs.
-Problem solving to come up with creative solutions to resolve an issue that satisfies the customer and client. .
-Effective verbal and written communication skills.
-Computer and internet literate.
-Detail oriented.

I utilize my home phone, high speed internet, Microsoft Word, Skype, Google Calendar, Google E-mail, Google Documents, Google Voice Phone System, Elance tracker, and Elance Escrow.

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Employment

Ecocolors Inc.
Customer Support
2008 - Present
I am employed here as customer support, part time for 30 hours a week. I work there presently and I am currently looking for a job with more hours to add on to what I work now. I work M-F...
Paul Dickens & Associates
Admin Asst./Office Asst./Data Entry
2004 - 2006
This job was at a staffing agency. My job entailed being the administration assistant. I also helped co-workers as an office assistant. I did a lot of data entry, faxing, copying, and filing. You...
New York State Psychiatric Institute
Dietician's Assistant
2004 - 2004
I was employed here as a summer job. I was a personal assistant for the dietician of the institute. Duties included filing, and data entry among other things.

Education

Rio Salado College
General Equivalent Degree
2012 - 2013
Overview  |  Job History  |  Resume/C.V.

Keywords

Admin Support
Customer Service
Other - Administrative Support
Virtual Assistant
Data Entry
Travel Planning
Research
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Clients
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Private
Private
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Identity
Username
EdenCamacho
Type
Individual
Member Since
April 2008
Elance URL
Verifications
Eden Camacho | Elance

Eden Camacho