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Ederly A. | Elance
 
176985602337900
Last Sign-in: Sep 6, 2012

Ederly A.

Experienced Customer Service Representative
   Philippines
  |   Lipa City, Batangas
  |  12:19 am Local Time

Verified Freelancer

Ederly A.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $7

I have developed excellent and world class customer service being in call center industry for 2 years now . I've learned how to deal w/ different types of customer. Some of them are not happy but at the end of the call, I was able to managed a win - win situation, meaning, customer happy w/ the outcome and me as an agent happy being able to resolved customer's inquiry. Since then, it's my passion to help and communicate w/ customers, and now i am seeking opportunities to provide world class customer service for you and your business.

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Skills (10)

Tested
English
U.S. English Basic Skills Test
My Score
avg
Passed
English Grammar
English Spelling
English-Tagalog Translation
Microsoft Word
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Computer Skills
Customer Service
Customer Service Test
My Score
avg
Passed
Email
Knowledge of Microsoft Office

Service Description

I am offering excellent service to all my future clients. I have good work ethics and discipline. Clients can rely on me as I am hardworking, productive and driven. I worked as a Customer Service Representative for 2 years and have developed world class customer service and good communication skills. Knowledgeable in both Microsoft Excel and Word. I am computer Literate.

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Employment

TeleTech (TELSTRA (Residential Billing))
Customer Service Representative
2011 - Present
Telstra is one of the largest Telecommunication company in Australia. It provides best deals for homephone, internet and mobile services to consumers. I'm a Customer Service Representative for...
SITEL (PayPal)
Customer Service Repesentative
2009 - 2009
PayPal is an online processor of payment. It allows sellers and buyers to transact payments electronically safely. Gives customers confidence to make payments online. I handled calls related to...

Education

Southern Luzon State University
B.A Communication Arts
2006 - Present

Keywords

Customer Service
Data Entry
Email/ Chat Support
Sales
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
Total
Milestones
Hours
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Recommend
Clients
Total
Repeat
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Identity
Username
ederly_abel
Type
Individual
Member Since
July 2012
Elance URL
Verifications
0
Ederly A. | Elance

Ederly A.