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Ednita Garcia | Elance
 
176985602337900
Last Sign-in: Feb 10, 2015

Ednita Garcia

English-Spanish Translator,Data Entry,WFM Speciali
   Mexico
  |   Chihuahua, Chihuahua
  |  10:23 pm Local Time

Overview

Minimum Hourly Rate $9

I have 5 years of experience in Customer Service for different American clients. Experience in Workforce Management, Quality Assurance, Data Entry as well as translation of Training material for Spanish speaking employees. Spanish native speaker.

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Skills (10)

Tested
English
English Vocabulary Test (U.S. Version)
My Score
avg
Passed
Translation English Spanish
Spanish To English Translation Skills Test
My Score
avg
Passed
Calendar Management
Call Center Skills
Call Center Skills Test
My Score
avg
Computer Skills
Customer Service
Customer Service Test
My Score
avg
Data Entry
Email
General Office Skills
Microsoft Office

Employment

Teleperformance
Forecasting and Scheduling Specialist
2013 - 2014
Develop process improvements to enhance efficiency and effectiveness of inter-department call center operations. Collect, monitor and evaluate client requirements to achieve desired delivery time...
Teleperformance
Mission Control
2012 - 2013
Ran reports and supplied data to fulfill client report requirements. Formulated and enforced Service Center policies, procedures and measures. Properly directed inbound calls in phone queues to...
Teleperformance
Quality Analyst
2010 - 2012
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other...

Education

Instituto Tecnologico de Chihuahua II
Industrial Engineer
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
ednita
Type
Individual
Member Since
January 2014
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Ednita Garcia | Elance

Ednita Garcia