Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Sheila Ramirez | Elance
 
176985602337900
Last Sign-in: Apr 1, 2017

Sheila Ramirez

Technical / Admin Support
   Philippines
  |   Antipolo, Calabarzon
  |  9:58 pm Local Time

Overview

Minimum Hourly Rate $5

I've been in a BPO industry for more than 7 years at present. From being a Customer Service representative to a Sales agent for a Bank then a Technical support specialist for both hardware and software subjects. I never say NO to challenges. I am the kind soul who constantly wanted to discover new things and put those learnings at work. Now, I became a subject matter expert (SME) on my recent job because of tough study and accomplishments. I pretty much run over every area and Iím confident to say that I can get whatever job there is for me

Read More »

Skills (10)

Tested

Service Description

From being a Customer Service representative to a Sales agent for a Bank then a Technical support specialist for both hardware and software subjects. I can state that I pretty much passed over every area. In my most recent occupation, I am part of the Admin support team in which we are the ones who assist our Clients for any software issues. We do mass software distribution on every machine connected to the network. We also do Mobile phone email account management. We use Active Directory to add or take out policies to Userís accounts. I too became an SME wherein I support Agent queries on technical matters and current funding process for End Users. I have handled escalations and provide RCA (Root Cause Analysis) to Clients.

Read More »
Overview  |  Job History  |  Resume/C.V.

Keywords

IT
Admin Support
Support
Email Support
Virtual Assistant
VA
Email
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
eisha0321
Type
Individual
Member Since
April 2014
Elance URL
Verifications
0
Groups
Sheila Ramirez | Elance

Sheila Ramirez