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Mike Bren Simeon | Elance
 
176985602337900
Last Sign-in: Jun 24, 2014

Mike Bren Simeon

MCITP, MCTS |Malware Specialist |Technical Support
   Philippines
  |   Pasig , NCR
  |  12:33 pm Local Time

Overview

Minimum Hourly Rate $13

I am Microsoft Certified IT Professional for Enterprise Desktop Administrator on Windows® 7. Over the past 4 years I've been working as a Technica/Remote support specialist. My core competency lies in handling escalated cases for virus and spyware removal and other Malware issues, fixing computer problems such as Windows updates, WGA issue, connectivity and Networking problems. Well advanced in using Windows Operating System (Windows XP, Vista, Windows 7, Windows Server 2003, 2008, Mac OS X & some Linux OS, ).Very familiar in using remote...

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Portfolio

Skills (10)

Tested
MCITP
Helpdesk
Network Security
Antispam and Antivirus Test
My Score
avg
Internet Security
Malware removal expert
Microsoft Windows Server
Windows XP
Windows XP Test
My Score
avg
English
English-Tagalog Translation
Call Center Skills

Service Description

To provide excellent support in any work given by the employer.

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Employment

Central Command In.c
technical specialist - antivirus
2011 - Present
assist clients with technical support questions regarding Vexira Antivirus software through web-based support portal and live chat. Troubleshoot Malware, Spyware and Viruses, Windows Error...
West Contact Services
Tier 2 Technical Support
2010 - Present
Provide phone support for Comcast high speed cable Internet and phone, email and browser issues.
Cybernet Slash Support ( Roxio software)
Technical support rep.
2010 - 2010
Provide phone, email, chat support for Roxio DVD burning software including Roxio flagship products, Roxio CinemaNow, Roxio photoshow and inside sales.
Telus Intl. Philippines (Microsoft PC safety)
Level 2 technical support
2008 - 2010
handling escalated cases for virus and spyware removal, Windows update, windows genuine advantage, installation of OS , repair, and connectivity troubleshooting.

Education

Jose Rizal University
Bachelor of Science in Computer Engineering
2003 - 2008

Keywords

virus and spyware removal
Microsoft Office
Internet research
technical support
VA
My Snapshot
IT & Programming
1
Elance Level
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  • 12 months
  • Lifetime
Jobs
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Total
Milestones
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Reviews
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Clients
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Earnings
Private
Private
Total
Per Client
Identity
Username
ekimnerb
Type
Individual
Member Since
February 2011
Elance URL
Verifications
0
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Mike Bren Simeon | Elance

Mike Bren Simeon