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Erik L. | Elance
 
176985602337900
Last Sign-in: Jan 8, 2015

Erik L.

   United States
  |   Hermosa Beach, CA

Overview

I am an experienced IT leader with over a decade of work in the Internet/Web Hosting industry. I am Practical Product Management, Scrum Master (Agile Project Management), and ITIL (IT Process Management) certified and have exposure to every facet of service delivery including conception, product management, development, release, pre-sales, service delivery and support. I have managed departments at a director level for over 8 years, determining and steering the direction of the companies I have worked for. I have a passion for technology,...

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Skills (10)

Tested
Data Center
Cloud Computing
Disaster Recovery
VMware
Virtualization
RightNow
Certified Scrum Master CSM
Surfing
Development & delivery of training
ITIL

Employment

Net Data Centers
Senior Director of Operations
2014 - 2014
- Oversee operations at all 7 data centers in the Los Angeles, New York City and Washington, DC metro areas as well as the company’s managed services team and Network Engineering staff. -...
Hosting.com
Director of Service Transition
2003 - 2013
- Managed and developed (php/mysql) a portfolio of internal applications. - Responsible for internal journey mapping of customer experiences and engaging in external customer journey mapping...
HOSTING/HostMySite
Director of Operations/Support
2003 - 2013
- Directed a 130 technician support center that that supported shared, virtual, dedicated, collocated and cloud customers. - Created system to analyze historical support volume, identify trends,...
Overview  |  Job History  |  Resume/C.V.

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Erik L. | Elance

Erik L.