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Elena C | Elance
 
176985602337900
Last Sign-in: Jul 30, 2015

Elena C

Reliable and qualified assistant to your business
   Ukraine
  |   Kiev, Kyyiv
  |  9:56 pm Local Time

Overview

Minimum Hourly Rate $5

Researcher, Virtual Assistant, Translator from English to Russian and vice versa, Data Entry Specialist

I have over 10 year experience in customer service management and successful new projects launching "from scratch" (DPD Ukraine, the provider of parcel services with the massive daily turnover)

I have been a creator of customer service department in large company from the ground up.

My main tasks were:
- Creation of the division organization structure
- Organization of effective work in line with targets
- CS dept. management
-...

Read More »
Jul 12, 2015|Data Entry|Private|Completed
|
5.0
Jul 10, 2015|Data Entry|Private|Completed
Jun 23, 2015|Word Processing|Private|Working
May 15, 2015|Research|Private|Completed
|
5.0

View All »

Portfolio

- Composed the article from given sourses - Rewrited the article to make it unique
Translated the article from Russian into English
Translated the text from Russian into English
Transcribed the text from video in russian
http://youtu.be/v7hnin7P9TI
Organized obtaining the invitation for the embassy of Ukraine in Lima/Peru on behalf on...
- Made a research of appropriate companies which provide educational courses of...
Made a reaserch due to the customer's request
Have done a special research upon customer's request
Did a research, analysis and conclusions about some details of taxi market of Ukraine
Have done the Research of main taxi companies in Kiev
Have done the flyer translation as a part of research and travel planning job
this is the original file to be translated
Have done translation of the document from English into Russian
Made a form for Memorandum of Understanding and prepared 7 MOAs upon customer's request
Have done CV translation from Russian into English
Have done translation of PHYSICAL PERSON'S INCOME CERTIFICATE for obtaining visa in...

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
Email
General Office Skills
Project Management
Operations Management
Business Analysis
Analytics
Management Skills
Helpdesk

Service Description

After finishing work as a head of customer service department i provide online services for a variety of professional circumstances, including:

- Translations (from Russian/Ukrainian to English and vice versa),
- Research and Analysis
- Administrative work (customer support, e-mailing, purchasing, data entry, re-writting, website updates, database maintenance, etc)
- Providing consultations in customer service sphere, customer service management and logistics
- Writting articles, letters, presentations at different themes.

My principles are: professionalism, accuracy and punctuality.
Always try to be over your expectations.


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Employment

International Company
Head of customer service department
2008 - 2013
Starting the project: creation of customer service from the ground up; Number of subordinates: 27 (12 - direct submission) - Creation of the division organization structure - Organization of...
International Company
Key Account Manager
2004 - 2008

Education

Pedagogical University
English language teacher, specialist
1995 - 2000

Keywords

customer service
word
excel
writting
translation
research
support
e-mailing
business-writing
data entry
My Snapshot
8
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
elenachornenkaya
Type
Individual
Member Since
January 2013
Elance URL
Verifications
0
Elena C | Elance

Elena C