Dedicated professional with extensive experience in managing and working in Customer Sales and Service in the telecommunications and TEM/WEM industry for fixed, mobile, domestic, and international services. Strong background and extensive knowledge in Service Center Operations, customer negotiations, collections, Telecom Audit, Sales Support and Vendor Management. Experience includes broad knowledge of the interconnection and access markets as well as local exchange services. Exceptional skills in the following areas: organization, planning,...
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Director of Audit Operations by Tangoe Inc., Parsippany, NJ, and the first public and largest Global Telecom Expense Management Company. At Tangoe, manage the activity of Telecommunication Auditors for Fixed and Mobile services through investigations, analysis, and dispute resolutions for large to mid-sized client firms worldwide that garner over $25 million in monthly revenue. Direct a team of over 100 professionals, at 7 US States and 2 International Countries (UK and China) consisting of Audit Account Managers, Audit Managers, Senior Audit Consultants and Optimization Analysts on challenging projects. Review network diagrams, billing and inventory, tariff rate charges, and fine print of service contracts to identify situations of over or under payment to recoup losses for client firms. Conduct client status calls, report financials, responsible for P&L and perform customer escalations.
VERIZON COMMUNICATIONS, Newark, N.J. office 1982-2003
Manager of Enterprise Solutions Group for top-level, multi-million-dollar Commercial and Carrier Access accounts on behalf of major telecommunication firm. Earned numerous team and individual awards throughout tenure for outstanding customer satisfaction. Held the following non-management positions at Verizon Data Analyst, Service Representative and Customer Sales Representative. Promoted in 1994 to Team Leader and in 1996 to Manager. Experience included:
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