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Emanuela Brugnola | Elance
Last Sign-in: Jul 14, 2015

Emanuela Brugnola

Customer Service Italian
  |   Galway, Co. Galway


Experienced Customer Service Italian mother tongue speaker, fluent in English and Spanish.

Hello! My name is Emanuela and I'm a graduate in Biology. I'm originally from Imperia (Italy), a beautiful town in Northern-Western Italy, close to the sea and to the French border.

I have worked in customer service positions throughout my career so far, and the biggest names on the list are Lufthansa and Vodafone, for whom I have handled complaint e-mails and inbound calls. However, I worked in jobs requiring people skills in many other occasions:...

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Skills (10)

Customer Service
Call Center Skills
Computer Skills
Technical Support
Phone Support
Travel Planning


Freelance website development in Adeje (Spain)
Freelance content and graphic developer
2013 - 2013
• Structuring and designing a hiking website focused on Tenerife • Practically implementing previously agreed structures and design through a proper editor software ( • Searching for,...
Catering service in Adeje (Spain) – self employed
Catering service / food preparer/ sales assistant
2012 - 2012
• Preparing weekly menus and arranging them in Word format • Taking and processing orders from local businesses • Preparing dishes according to orders and deliver them directly to the business...
Lufthansa Airlines, Liverpool, UK
Customer service advisor (temporary)
2012 - 2012
• Analysing written correspondence from Lufthansa or partner airlines’ customers (90% complaints) • Researching on factual information contained in the correspondence through internal CRM systems...
After school tuition in Imperia (Italy) – self emp
After school tuition teacher
2011 - 2011
• Delivering after school tuition in the form of short lessons or homework assistance to secondary school children in subjects like mathematics, physics, biology, chemistry. • Redacting and editing...
Geiranger of Nordfjord Cruise Hand., Norway
Tour guide/ Tour leader (fixed-term)
2011 - 2011
• Organising day or half day tours according to a given schedule and implementing it • Providing local information to customers in Italian • Assisting customers with any relevant issues, like...
Enjoy SpA in Tunisia and Egypt
Adult animator (fixed term)
2010 - 2010
• Organising games, sporting activities and the like so as to entertain hotel guests • Taking part in theatre shows and musicals • Giving practical and tourist information to hotel guests •...
Olivi dental surgery for children in Modena, Italy
Dentist assistant
2010 - 2010
• Practically assisting the dentist by passing him the necessary tools and setting up the equipment required • Relaxing children before and during sessions • Cleaning the instruments and the...
Ipercoop “I Portali” in Modena (Italy)
Shelf assistant (fixed term)
2009 - 2010
• Refilling and organising shelves with appropriate stocks when required • Checking and reviewing product prices and reprinting them if needed • Assisting customers with product specific...
Battifoglio Family in Imperia (Italy)
Nanny (temporary)
2009 - 2009
• Taking care of two children (4 and 6), playing with them, bringing them out to parks and eventually making food for them
Protection and research centre, Monte Adone, IT
Exotic and wild animal keeper (internship)
2008 - 2009
• To recover and care for injured animals • To assist the veterinary during operations or with medications • To collect and refill food stocks • To provide basic maintenance and cleaning of cages...
Vodafone SpA in Pisa (Italy)
Call centre operator, inbound (fixed-term)
2008 - 2008
• To inform customers about Vodafone’s promotions, latest offers and programmes • To take inbound calls and be the first point of contact to customers • To resolve technical problems of customers...
Animal and Nature Cons. Fund NGO (Greece)
Nature tour guide/ stall assistant (internship)
2007 - 2007
• To organise and lead walking tours in the Greek natural island of Alonissos • To lead sporting excursions like snorkelling • To provide information on the Greek fauna and flora • To assist with...


Bridge Mills – Galway Language Centre
Intermediate English intensive course
2013 - 2013
University of La Laguna, Tenerife, Spain
Advanced Spanish Course
2013 - 2013
Frankfurt Zoo in Frankfurt (Germany)
Research and training
2006 - 2007
University of Pisa
BSc Biological Sciences
2000 - 2005
Overview  |  Job History  |  Resume/C.V.


customer service
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  • 12 months
  • Lifetime
Per Client
Member Since
August 2013
Elance URL
Emanuela Brugnola | Elance

Emanuela Brugnola