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Eman W. | Elance
 
176985602337900
Last Sign-in: Jan 19, 2013

Eman W.

Customer Engagement Specialist
   Egypt
  |   Cairo, Cairo

Verified Freelancer

Eman W.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

I have 9 years’ experience in the field of Customer Relationship Management. During the past 8 years I have earned the following qualifications:
• Over (9) years of Customer Engagement/Client Relationship experience.
• Two years of experience in Project Management and Product Management.
• Extensive experience performing Customer Service
• Solid knowledge of client communication, negotiation and problem solving.
• Well organized, self-motivated individual with the ability to rapidly learn new tasks.
• Track record for consistently meeting...

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Portfolio

Target sales report per agent

Skills (10)

Tested
Business Writing
English Spelling
English-Arabic Translation
Microsoft Word
Call Center Skills
Call Center Skills Test
My Score
avg
Computer Skills
Constant Contact
Customer Service
Customer Service Test
My Score
avg
Passed
Email
Helpdesk

Employment

MissesDressy.com
Customer Support
2012 - 2012
Handling online chats, emails Providing information to customer and answering all questions Solving customers problems and handling complains Monitoring and guiding the team virtually...
MissesDressy.com
Link Builder
2012 - 2012
* Perform daily link building and baiting outreach. * Keep detailed documentation of daily efforts. * Report on pending offers / requests for pending link acquisition from various websites. *...
e-motion Promotional Solution
Senior Account Executive
2011 - 2011
Consulting with clients on business issues and research design Developing innovative proposals and delivering strategic sales presentations Making actionable and insightful recommendations for...
Santéon Group
Senior Customer Engagement Specialist
2008 - 2011
Responsible of Business Process Outsourcing Accounts Managing Accounts related to automating the Electronic Benefits Enrollment for our clients’ customers. Our clients are organizations in the...
Santeon Group
Customer Engagement Specialist
2006 - 2008
Responsible on the assigned accounts starting from signing-up to the service till ensuring the delivery of the service and maintaining relation with the account during production. Ensure all...
Xceed Contact Center
Customer Service Representative
2004 - 2006
Multi Purpose Account: Providing information about the Electronic Government services in Egypt, and handling there complaints. Aviation Information Technology Providing flights arrival &...

Education

Ain Shams University
B.A. Of Commerce
1997 - 2002

Keywords

My Snapshot
2
Elance Level
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  • 12 months
  • Lifetime
Jobs
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Clients
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Identity
Username
emanwagih
Type
Individual
Member Since
April 2012
Elance URL
Verifications
0
Eman W. | Elance

Eman W.