Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Emie S. | Elance
 
176985602337900
Last Sign-in: Apr 30, 2016

Emie S.

Customer Service Professional
   Philippines
  |   General Santos City, South Cotabato

Overview

Minimum Hourly Rate $4

My background in BPO Industry for four years would enable me to be a valuable contribution to your company.
I have handled billing, retention, chat support, email marketing, appointment setting, outbound surveys, and sales.
I have excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects,develop strategies and meet or exceed deadlines.
I am determined, hard working, and competitive. Competitions are one of my motivations...

Read More »

Portfolio

- Answering inbound calls for sales in a way of closing the deal - Retention
Assist customers through zoho ticketing system. Help them resolve their issues or...

Skills (6)

Tested
Sales
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette
Helpdesk
Help Desk Certification
My Score
avg
Passed

Service Description

Customer Service
Appointment Setting
Outbound Surveys

Read More »

Employment

Sure Telecom (homebased)
Sales and Marketing Assistant
2013 - 2014
- answering inbound calls for sales in a way of closing the deal - retention
Six Eleven Global Services
Customer Service Representative
2012 - 2013
- answering inbound calls and help customers regarding billing, orders, and refunds. - also doing retention at the same time.
Global Info Strategies Inc.
Sales Chat Representative
2008 - 2008
- email marketing *We are sending emails to people to try our products. - chat support *answering customer's questions about our product

Education

Mindanao State University
AB English
2004 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service Helpdesk Receptionist
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
emie-serrano
Type
Individual
Member Since
December 2013
Elance URL
Verifications
0
Emie S. | Elance

Emie S.