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Erlinda Miguel | Elance
 
176985602337900
Last Sign-in: Dec 5, 2014

Erlinda Miguel

Virtual Assistant / Data Analyst / Desktop Support
   Philippines
Quezon City
  |  4:32 am Local Time

Overview

Minimum Hourly Rate $4

I'm currently working as an IT Helpdesk in Regus Business Centre Phils for about a year now my main task is to be the first point of contact and deal with the technical problems of the Regus Staffs.after doing the basic trouble shooting needed if not yet resolved I need to raise a ticket and pass them over to a Level 1 Engineer to another testing. I had worked as a Business Processor for almost five years in a company that requires 35 wpm and good analytical skills. In timely and accurate manner We we're doing back end transactions coming...

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Skills (10)

Tested
C++
Visual Basic
Windows XP Administration
C#
System Analysis
Microsoft Word
Microsoft Excel
eBay Web Services
Customer Service
Search Engine Optimization (SEO)

Service Description

To enterprise my knowledge and capabilities in terms of customer service and technical abilities, have experience in handling calls, replying to emails and doing admin works as well. Also had a chance to work in online gaming company called Quickjump leveling up characters for World of Warcraft. Iím currently working as IT Helpdesk in Regus Service Centre handle first point of basic troubleshooting for users of Regus in 99 countries, I also have an experience in working in a BPO company Iím doing backend transactions like correcting their account ( misposting of payments, refunds and some technical issue like configuring their account on what is the best dish that will suit their needs )

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Employment

Regus Business Centre Phils
IT Helpdesk
2012 - Present
First point of contact for basic troubleshooting. Access remotely to userís machine for simple IT issues, password resets, responsible in logging of tickets and be able to coordinate with the...
Manulife Financial Data Services
Business Processing Associate
2010 - 2011
Execute, process and administer a broad range of financial transactions for Manulife Hong-Kong, Canada and US business units Maintain accurate record of business transactions and document...
Manulife Financial Data Services
Business Processing Associate
2010 - 2011
Execute, process and administer a broad range of financial transactions for Manulife Hong-Kong, Canada and US business units Maintain accurate record of business transactions and document...
SPI Global (formerly EPLDT Ventus)
Business Processing Outsourcing
2007 - 2011
The Business Processing Outsourcing Agent performs validation of customer accounts provided by the client company through review, analysis and correction errors in account and transaction...
Wendy's Hamburgers
Service Crew
2005 - 2006
take orders, pack food and beverages, cashier: in charge of payments for food purchased

Education

Adamson University
BS Computer Engineering
2000 - 2006

Keywords

IT Helpdesk
Desktop Applications
Technical Support
Email Marketing
Administrative Support
Business Business Associate
Business Processing Outsourcing
Service Support Desk
My Snapshot
Elance Level
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Identity
Username
emiguel
Type
Individual
Member Since
August 2012
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Erlinda Miguel | Elance

Erlinda Miguel