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Emma Moton | Elance
 
176985602337900
Last Sign-in: Feb 7, 2014

Emma Moton

Sales and Customer Service Specialist
   United States
  |   Dallas, TX

Verified Freelancer

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Overview

Minimum Hourly Rate $16

SUMMARY OF QUALIFICATIONS
Effective and consistent sales performance, increasing new customers and expanding product distribution
Highly regarded team lead, honored for performance growth and strong customer satisfaction
Excellent organizational design and planning; respected for interpersonal skills and client communications

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Portfolio

10 years experience in booking hotel and car reservations. My mission statements is to...

Skills (6)

Tested
Customer Service Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed

Service Description

Getaroom.com Dallas, TX
Sales and Customer Service Agent (2012 to present)
Exceeded $100,000 monthly sales goal with a 20% increase in new customer accounts.
I am currently in Sales Reservations and Customer Service. I work from home confirming same day reservations via telephone from my home and in the office as needed. I verify hotel billing and I handle relocating the guest when the hotel is sold out.
Answer incoming calls, qualify the call, probe for additional information, quote rates, ask for the sale, upsell, recap companies policies and procedures, close the call, offer to transfer to affiliates, thank the customer for calling and end the call.

Jani-King International Addison, TX
Sales Team Lead (2008-2012)
Hospitality Division: Set appointments for Regional Directors and Sales Managers with hotels, country clubs to bid cleaning contracts.

Hotels.com Arlington, TX
Customer Service and Sales Expert (2002-2008)
Ensured customers received efficient and effective service.
Answer incoming calls, qualify the call, probe for additional information, quote rates, ask for the sale, upsell, recap companies policies and procedures, close the call, offer to transfer to affiliates, thank the customer for calling and end the call.



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Employment

Getaroom.com
Sales and Customer Service
2012 - Present
Sales and Customer Service Agent (2012 to present) Exceeded $100,000 monthly sales goal with a 20% increase in new customer accounts. I am currently in Customer Service. I work from home...
Jani-King International
Sales Team Lead Hospitality
2008 - 2012
Jani-King International Addison, TX Sales Team Lead (2008-2012) Hospitality Division: Set appointments for Regional Directors and Sales Managers with hotels, country clubs to bid cleaning...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Data Entry Sales Customer Service
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Identity
Username
emoton1
Type
Individual
Member Since
January 2014
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Emma Moton | Elance

Emma Moton