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Imran Munir | Elance
 
176985602337900
Last Sign-in: Jan 13, 2016

Imran Munir

IT Specialist
   Pakistan
  |   Lahore, Punjab

Overview

Complete understanding of converged Call Center architecture (Genesys, Avaya & Nice)
Good understanding of Routing Strategy design through Interactive routing designer.
Reporting Templates design using CCPulse for real time reports
Good understanding of system network administration (DC, DNS, DHCP, MS ISA Server)
Feasibility and technical evaluation of new projects
Building professional relationships with vendors and clients and working closely with them to understand their business strategy and different technologies
...

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Skills (6)

Tested
Windows 7
My Score
avg
Passed

Service Description

Providing operational support to outsourced call center.
Directly managing recording solution at all outsourced sites.
Project Management.
Team management.
Vendor management.
Making business cases for different projects.
Interaction with the customers at different levels.
Educating customers with different services that are at our disposal.
TL9000 Processes and document.


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Overview  |  Job History  |  Resume/C.V.

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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
emuneer
Type
Individual
Member Since
August 2014
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Imran Munir | Elance

Imran Munir