• Complete understanding of converged Call Center architecture (Genesys, Avaya & Nice)
• Good understanding of Routing Strategy design through Interactive routing designer.
• Reporting Templates design using CCPulse for real time reports
• Good understanding of system network administration (DC, DNS, DHCP, MS ISA Server)
• Feasibility and technical evaluation of new projects
• Building professional relationships with vendors and clients and working closely with them to understand their business strategy and different technologies