Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Charles Enad | Elance
 
176985602337900
Last Sign-in: Dec 14, 2012

Charles Enad

Customer Service Specialist & Collections Rep
   Philippines
  |   Makati, Metro Manila

Overview

Minimum Hourly Rate $4

Exceptional Customer Service Specialist who solves customer problems quickly by answering billing/account questions and performing basic troubleshooting in the Telecom industry.


PROFESSIONAL SUMMARY:

Customer Service Representative with over two years experience resolving customer problems and consistently maintaining a high customer satisfaction and issue resolution rating. As a fast learner who enjoys challenges, I can produce the same results for you and more!

Read More »

Portfolio

I worked as a Customer Service Representative for five months and then transferred...
http://www.att.com
I worked as a Customer Service for six months in sprint. I handled billing and...
http://www.sprint.com
After working for Sprint, I transferred to boost mobile, a prepaid company of sprint. I...
http://www.boostmobile.com

Skills (10)

Tested
English
Accounts Receivable
Financial Analysis
Financial Statements
Management Skills
Advertising
Google AdSense
Social Media Marketing
Call Center Skills
Computer Skills

Employment

Alorica Pacific Rim
Technical Support Level 1
2012 - Present
Currently Handling AT&T U-Verse as a Level One Technical Support. Supporting Voice, Internet and T.V Service
Convergys Philippines
AT&T Collections Officer
2012 - 2012
Handle Inbound calls to delinquent customers to collect payment on accounts due. Motivate customer to pay outstanding balance in full or determine appropriate payment arrangement, as directed by...
Teleperformance
Sprint and Boost Customer Service Representative
2010 - 2012
Resolved Issues by diagnosing and answering customer questions quickly and thoroughly Made Satisfied Customers by communicating effectively and providing solutions on time and empathizing...

Education

De La Salle - College of Saint Benilde
BSBA Major In Business Management
2009 - 2012

Keywords

My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
enad_charles
Type
Individual
Member Since
November 2012
Elance URL
Verifications
0
Charles Enad | Elance

Charles Enad