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Katherine Anne Serrano | Elance
 
176985602337900
Last Sign-in: Mar 2, 2016

Katherine Anne Serrano

Virtual Assistant
   Philippines
  |   Dumaguete City, Negros Oriental

Overview

Minimum Hourly Rate $8

Have been a Customer Service Representative for almost 4 years. Handled Billing, Upselling, Payment Processing, Order Tracking and Processing and Basic Troubleshooting. A 2 year Supervisory experience. Handling administrative tasks such as administering Recruitment process in its initial stage, process payroll, compensation and benefits and monthly/quarterly tax reports. Been a VA for almost 3 years now specifically in Real Estate and Accounting Industries

Read More »
Aug 25, 2015|Other - Administrative Support|Private|Completed
|
5.0
Jul 8, 2015|Virtual Assistant|Private|Completed
|
5.0
Feb 15, 2015|Other - Sales & Marketing|Private|Completed
|
5.0
Sep 15, 2014|Virtual Assistant|Private|Completed

View All »

Skills (10)

Tested
Call Center Skills Test
My Score
avg
Passed

Service Description

As a VA for Real Estate. Handles Outbound and Inbound Calls to Buyers and Sellers, Screens Pre-Qualified Buyers, Property Management (Update info in MLS and Advertise Open Houses, Appointment Setting, Emailing and Forensic Research to Property Owner's Information.

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Employment

Philippine Call Center Institute
English Language Trainer (Part-Time)
2012 - Present
100 Hour English Training for Tesda Scholars
St. Nicholas Manpower Services
Supervisor (Collection Department)
2011 - 2012
International Banks
ePLDT Ventus
Technical Support Representative
2009 - 2010
Smart Bro - Internet Service Provider
eTelecare Global Solutions
Customer Service Representative
2007 - 2008
Quickbooks Payroll
Teletech Inc.
Customer Service Representative
2006 - 2007
Charter Communications - Billing/Technical Support
Convergy's Corporation
Customer Service Representative
2006 - 2006
Sprint - Billing/Technical Support

Education

St. Paul University Dumaguete
Business-Management Accounting
2002 - 2006
Overview  |  Job History  |  Resume/C.V.

Keywords

Real Estate
Data Entry
Outbound and Inbound Calls
Telemarketer
Payroll Specialist
Customer Service
Researcher
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
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Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
enirehtak
Type
Individual
Member Since
August 2013
Elance URL
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Katherine Anne Serrano | Elance

Katherine Anne Serrano