The quality of customer experience while providing the service depends on tangible and intangible factors. In the scientific and qualitative analysis of these factors focuses enjoying_serving_you (ESY), developer of a new culture of service to optimize the attitude and competence of staff communicates directly with the customer.
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La calidad de experiencia del cliente en la prestaciÃ³n del servicio depende de factores tangibles e intangibles. En el anÃ¡lisis cientÃfico y cualitativo de estos factores se enfoca enjoying_serving_you (ESY),...
1) Marketing: I work hard to find out the key issues, the major problems, the desired innovation, the competitive challenge, for creating breakthrough products and services which are essential to firms. To get this I enjoy using scientific tools and theories to study social institutions and relationships, the development and behavior of organized human groups: Sociology, Emotional Intelligence, Negotiation, Motivation, Hospitality, Learning, Feed Back Algorithms, Branding and Marketing. Another way to categorize my presentations is:
a. Service orientation: I write about organizational policies, practices and procedures intended to support and reward service-giving behaviors that create and deliver “service excellent”. About this look for “Service Hospitality Implementation” in my portfolio.
b. Building B2B Relationship: the dialectic process which allows and assures synergy between team workers coming from different structured organizations, read more at portfolio.
c. I can deliver writing both in Spanish and English.
2) Spanish-English translation: I was born in Caracas, but all my life has been influenced by North American Culture, so I love it as much as I love my own. I have to confess a special relation with the music from 80’s and 90’s, and every year I read at least four books written in English. So I´m ready to translate your material, I´ll work hard to do my best using my academic background: Administration, Engineering, Marketing, Sociology, Tourism and...
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