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Erica Katrina Gonzales | Elance
 
176985602337900
Last Sign-in: Jan 31, 2012

Erica Katrina Gonzales

OPERATION SUPERVISOR/TELEMARKETER/CSR/HR/ADMIN AS
   Philippines
  |   Malvar, Batangas
  |  7:21 am Local Time

Overview

Minimum Hourly Rate $3

With my more than 4 years call center experience, I was honed to work at a fast pace environment as a Call Center Representative (Inbound and Outbound); Telemarketer; and Operations Supervisor. I also have a background in HR as I worked as an HR Assistant back in college. As a worker, I am very conscientious; have great organizational skills; has the ability to perform administrative duties without immediate and constant supervision. Moreover, I am capable of typing accurately at a fast speed and to take dictation at a fast speed. I am also...

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Skills (10)

Tested
Business Writing
English
English Grammar
English Proofreading
English Punctuation
English Spelling
English-Tagalog Translation
Microsoft Word
Report Writing
Technical Writing

Service Description

I can work as an admin assistant or virtual assistant; ad tester; customer service associate; telemarketer; operations manager. I believe that I'm highly capable of being an admin assistant due to my past experience in HR and as an Operation Supervisor. I'm hard-working and easily follows instructions and I'm very good in multi-tasking and meeting the deadlines.

Currently, I also work as an Ad Tester in an American Company wherein we answer surveys for different LLCs and I'm averaging at 250++ inputs each shift. I also worked as a Telemarketer of AMEX wherein we solicit sales for their credit card.

Moreover, I've worked also in a healthcare account wherein we answer questions from the subscribers and also from healthcare providers. We answer questions from their eligibilty up to their claims question up to billing inquiries. From there , both my communications skills and my ability to present relevant information about a product was honed. Moreover, my ability to take complex information and break it down to an easier and more understandable term are things that I've learned.

I also became a team manager on the last account that I've woked with. I definitely believe in team work and I was also known in the account due to my work energy and work ethics that is necessary for the job. I was also known for the programs that I spearheaded to increase the CSAT in all levels of our account.

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Employment

Advanced Contact Solutions
Operations Supervisor
2008 - 2011
It involves assigning and reviewing a CSA’s works e.g. calls and documentation. • Provides supervision and direction to subordinate staff and coordinates work within the team, including...
Advanced Contact Solutions
Customer Service Representative
2007 - 2008
• Responds promptly to customer inquiries and handles and resolves customer complaints through the phone. • Performs customer verifications and manage a customer’ accounts. • Keep records of...
Lyceum of the Philippines - Laguna
Administrative Assistant/Human Resource
2005 - 2006
• Provides a comprehensive administrative support to day-to-day operations of HR ensuring the efficient delivery of salary payments; salary adjustments; recruitment processes; and the accuracy of...
ICT Group Inc.
Telemarketer
2005 - 2005
• Solicits orders or prospective customers for AMEX Credit Card over the phone.

Education

Lyceum of the Philippines - Laguna
BS Business Administration Maj in Management Acctg
2004 - 2007
AMACU- Lipa Campus
Bachelor of Science in Accountancy
2002 - 2004

Keywords

Operation Supervisor
Telemarketer
CSR
HR
Admin Assistant
My Snapshot
Sales & Marketing
1
Elance Level
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Identity
Username
ericakatrinagon...
Type
Individual
Member Since
August 2011
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Erica Katrina Gonzales | Elance

Erica Katrina Gonzales