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ericka j. | Elance
 
176985602337900
Last Sign-in: Jan 16, 2015

ericka j.

   Nicaragua
  |   Managua, Managua

Overview

Minimum Hourly Rate $5

I have a vast experience in the customer care industry managing accounts. I started my career in the outsourcing industry as a customer service representative. For my outstanding performance, I was rapidly promoted as a quality analyst where i kepttrack of agents performance by monitor live and recorded calls on a weekly basis.provide feedback to agents and improve areas of opportunities. Create activities to motivate team and increase production. communicate with client by conference call to talk about trends on the production floor
I...

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Skills (10)

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  • 12 months
  • Lifetime
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erickajir
Type
Individual
Member Since
January 2015
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ericka j. | Elance

ericka j.