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Eric Z. | Elance
 
176985602337900
Last Sign-in: Jun 22, 2015

Eric Z.

Efficient REAL ESTATE Virtual Assistant
   Philippines
  |   Imus, Cavite
  |  4:09 am Local Time

Verified Freelancer

Eric Z.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $10

I am a seasoned business process outsourcing (BPO) expert servicing Real Estate agents/brokers . For 3 years, I worked with a J.D. Power Certified and a leader in domain registration, Network Solutions, LLC. After leaving the technology industry, I was invited and eventually joined J.P. Morgan Chase & Co., the #1 Fortune 500 in Commercial Banks category. For four years, I handled challenging posts -- from Debit Card Claims Analyst to an Escalations' Analyst. I left the company as a Team Leader. I take pride of my experiences, expertise,...

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Dec 26, 2013|Technical Support|Private|Completed
Nov 19, 2013|Mailing List Development|Private|Completed

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Portfolio

Client ask me to capture pertinent website information such as owner's name, personal...
Given a parameter to work with, I search for company's decision maker in Luggage...
I have completed my probationary employment with flying colors hence, the bank offer me...
I organized an Excel raw file the Client has provided. Data was divided into seven...

Skills (10)

Tested
Customer Service Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
U.S. English Basic Skills Test
My Score
avg
Email Handling
My Score
avg
Call Center Skills Test
My Score
avg
Administrative Assistant
My Score
avg
Passed

Service Description

I have more than 7 years experience in Call Center Industry and 5 years doing Administrative work. Below is a list of services that I can do in detail:

Account Management (Zillow, Trulia, Realtor.com, etc.)
Social Media Management (Facebook, LinkedIn, Google +, Twitter, Youtube, Pinterest, etc.)
Lead-farming (website and social media plaforms)
Newsletter Design and Management (Mailchimp)
Customer Service
Technical Support
Inbound/Outbound Calls
Taking Escalated Calls
Doing Warm and Cold Calls
Telemarketing
Converting Lead into a Sale
Up-selling/Sales
Order Taker

Supervisory/Managerial Tasks
Managing a Team
Coaching/Motivating/Guiding
Identifying Areas For Improvement (AFIs)
Risk Management

General Office Tasks
Document Creation
Document/Data Management
PDF to DOC Conversion
DOC to PDF Conversion
E-mail Management
Live Chat Support
Back-end Process/Support

Domain Name Registration/Migration
Web Hosting Set-up/Migration
File Transfer Protocol (FTP)
Secure Socket Layer (SSL) Installation
Website Creation/Modification

Web Research
Data Mining

Transcribing Audios and Videos
Writing Blogs
Writing Business Proposal
Writing Grant Proposal

Radio Hosting
Radio Teaser Creation

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Employment

Get Real Marketing
Marketing Technician
2013 - Present
Manage online accounts of Real Estate agents/brokers from RE/MAX of Cherry Creek, Keller Williams Realty, Berkshire Hathaway HomeServices Real Estate of the Rockies, Colorado Home Realty, and Metro...
JP MORGAN CHASE & CO.
Risk Ops Analyst IV/Team Lead
2011 - 2013
• Manages 20-25 analysts to ensure that day-to-day Service Level (SVL) is achieved. • Assist Team Manager in managing the team of analysts through coaching, motivating and addressing skill and will...
JP MORGAN CHASE & CO.
Risk Ops Analyst I
2009 - 2011
• Provide excellent customer service experience to internal and external customers with debit card, ACH, and Chase Online concern. • Decision a claim customer filed by providing logical financial...
PEOPLESUPPORT PHILIPPINES, INC.
Technical Support Specialist
2006 - 2009
• Provide excellent customer service experience to Network Solutions’ customer. • Educate existing and prospective customers about Network Solutions’ product & services functions, features and...

Education

Ateneo de Naga University
Bachelor of Arts in Political Science
2000 - 2003
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

virtual assistant
VA
Real Estate VA
REVA
call center agent/analyst
team lead
data entry
personal assistant
researcher
admin assistant
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
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Earnings
Private
Private
Total
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Identity
Username
EricZuniga
Type
Individual
Member Since
October 2013
Elance URL
Verifications
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Eric Z. | Elance

Eric Z.