I am a seasoned business process outsourcing (BPO) expert servicing Real Estate agents/brokers . For 3 years, I worked with a J.D. Power Certified and a leader in domain registration, Network Solutions, LLC. After leaving the technology industry, I was invited and eventually joined J.P. Morgan Chase & Co., the #1 Fortune 500 in Commercial Banks category. For four years, I handled challenging posts -- from Debit Card Claims Analyst to an Escalations' Analyst. I left the company as a Team Leader. I take pride of my experiences, expertise,...
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Dec 26, 2013|Technical Support|Private|Completed
Nov 19, 2013|Mailing List Development|Private|Completed
I have more than 7 years experience in Call Center Industry and 5 years doing Administrative work. Below is a list of services that I can do in detail:
Account Management (Zillow, Trulia, Realtor.com, etc.)
Social Media Management (Facebook, LinkedIn, Google +, Twitter, Youtube, Pinterest, etc.)
Lead-farming (website and social media plaforms)
Newsletter Design and Management (Mailchimp)
Taking Escalated Calls
Doing Warm and Cold Calls
Converting Lead into a Sale
Managing a Team
Identifying Areas For Improvement (AFIs)
General Office Tasks
PDF to DOC Conversion
DOC to PDF Conversion
Live Chat Support
Domain Name Registration/Migration
Web Hosting Set-up/Migration
File Transfer Protocol (FTP)
Secure Socket Layer (SSL) Installation
Transcribing Audios and Videos
Writing Business Proposal
Writing Grant Proposal
Radio Teaser Creation
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Get Real Marketing
2013 - Present
Manage online accounts of Real Estate agents/brokers from RE/MAX of Cherry Creek, Keller Williams Realty, Berkshire Hathaway HomeServices Real Estate of the Rockies, Colorado Home Realty, and Metro...
JP MORGAN CHASE & CO.
Risk Ops Analyst IV/Team Lead
2011 - 2013
• Manages 20-25 analysts to ensure that day-to-day Service Level (SVL) is achieved.
• Assist Team Manager in managing the team of analysts through coaching, motivating and addressing skill and will...
PEOPLESUPPORT PHILIPPINES, INC.
Technical Support Specialist
2006 - 2009
• Provide excellent customer service experience to Network Solutions’ customer.
• Educate existing and prospective customers about Network Solutions’ product & services functions, features and...