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Erica E. | Elance
 
176985602337900
Last Sign-in: Feb 24, 2015

Erica E.

Data Entry / Virtual Assistant / Customer Support
   Philippines
  |   Taguig, Rizal
  |  10:22 am Local Time

Overview

Minimum Hourly Rate $5

I'm new to Elance but I've been doing Data Entry/Virtual Assistant jobs and has 14000+ hours on oDesk. Here's the link to my oDesk profile: https://www.odesk.com/users/~~13c6a0e0eb57f8bd

I'm an experienced call center agent in Manila, Philippines and have handled 3 accounts for the US, Canada and Australia. I was part of a Chat Support Team of 25 people and we assist more or less, a thousand customers in Australia everyday.

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Mar 12, 2012|Data Entry|$0|Working

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Portfolio

Skills (8)

Tested
English Spelling Test (U.S. Version)
My Score
avg
Call Center Skills Test
My Score
avg

Employment

24/7 Customers
Customer Service Representative
2010 - Present
I am part of the Optus Mobile Postpaid Team. We handle calls for Billing and General Inquiries, and also a little of Technical Support. Optus is a huge telecommunications company in Australia.
Telus International Philippines
Customer Service Representative
2010 - 2010
worked for TELUS Mobility - a Telco based in Canada and handled post paid and prepaid mobile services.
Sitel Philippines
Customer Service Representative
2008 - 2010
SIRIUS-XM Satellite Radio (worked for 1 year and 4 months) - Customer Service, Basic Technical Support and Sales. CRICKET Mobile (worked for 6 months) - Customer Service that focused on Billing,...

Education

Polytechnic University of the Philippines
BS in Mathematics
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

efficient
dedicated
focused.
My Snapshot
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Identity
Username
esguerraerica
Type
Individual
Member Since
December 2010
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Erica E. | Elance

Erica E.