Experienced service provider in the field of Professional VIRTUAL Services with 18+ years of ongoing experience in operations, project management, sales, administration, marketing, client / customer relations, web design and general office management. New York City based.
Services in Project Management, Social Media management, Marketing, Website development, Travel arrangements, Event Management, Research, Presentations, Webinar Management, and much more.
.... Project and team management
.... Research projects
.... Presentation design
.... Webinar facilitation
.... Email marketing
.... Shopping cart platform management
.... Client and customer service
.... Web design and maintenance
.... Web development
Saint Cloud State University
Bachelor of Science in Business and Real Estate
1985 - 1989
2011 - Present
Environmental data management company. Reporting to the CEO, responsibilities include managing the day-to-day operations around client and partner relations. Ensure partners and clients are fully supported and sales are fulfilled and executed. Prepare and present data management software and service proposals, quotes, with daily communication with existing and potential client relations. Maintain up to date information in companies CRM system, to ensure workflow and priority issues are addressed and necessary updates are received timely and accurately. Conducting new market research and developing strategies for approaching those new markets. Built and maintain the company’s website, blog and wiki. Assist and coordinate with industry trade shows and event planning.
Office / Administration Manager
2007 - 2010
National Youth Recovery Foundation, Saint Paul, MN, 2007 - 2010
Managing the day-to-day operations including organized fundraising/award events, also hosted at the events while actively and successfully secured funding and grant opportunities for the nonprofit organization. Built the nonprofit’s website.
2003 - 2007
Walser Automotive, Minneapolis, MN, 2003 - 2007
As a former client of the previous start-up company formed (former: CreditLink Technologies), was hired by Walser to implement the software we developed to create a stand-alone operation for this dealer group. Developed solid processes and workflows around credit and marketing operations. Orchestrated solid marketing campaigns, negotiated media buys averaging $12,000 per store location a month. Assisted in the strategy to implement a smooth transition for vehicle pricing, operational procedure and compensation structures for General Managers and sales staff throughout the enterprise to ensure employee motivation and maintain strong customer retention.
Operations and Marketing Director
2000 - 2003
Automotive Credit Superstore / CreditLink Technologies, St. Paul, MN, 2000 - 2003
From the ground-up, as a partner, developed a new exciting entity to support automotive dealerships nationwide around consistent non-prime credit and finance operations through the creation of processes and technology. Managed the development of the company’s proprietary automotive software, created training manuals, conducted media buys, developed consistent marketing and branding messages (including infomercials, commercials, print, store signage). Prepared and presented the necessary investment packages to create interest and secure rounds of funding from inside and outside industry related investors. First year results: $1.3 Million in gross revenue.