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Nelson Eunel Rio III | Elance
 
176985602337900
Last Sign-in: Oct 16, 2015

Nelson Eunel Rio III

Superb english speaking and data entry
   Philippines
  |   Tagbilaran, Bohol

Overview

Minimum Hourly Rate $5

I have been working in the call center industry for the last 5 years and have been handling customer and technical support concerns and have been promoted to Customer Support Professional Level 3. I have been doing case documentation by data entry, submission of reports and have superb communication skills and it is a key factor to attain the best customer service and proper case logs.

I am seeking to work in a team, to assist customers with technical or billing concerns and do data entry jobs.

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Feb 4, 2014|Technical Support|$0|Completed

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Skills (10)

Tested

Employment

Stream Global Services
Customer Support Professional Level 3
2007 - 2010
Technical Support • Assisting customers with computer problems through troubleshooting steps and walk-throughs. Upselling additional computer parts on a “needs-based support” basis. Customer...
Albridge Development Corporation
Customer Support Supervisor
2006 - 2007
Addressing customer issues with their prepaid phone cards and minute-loss issues. Working with a team to provide better customer service and help customers better through better communication....
Convergys Philippines
Customer Service Representative
2005 - 2006
Taking in calls and addressing customer's issues with their plans, billing, phones and others. Working with a team and giving out ideas on how to improve communication skills and working with the...
Grace Christian School
Secondary Teacher
2001 - 2003
Creating lesson plans. Teaching high school students basic computer hardware and software topics. Advanced software for senior students.
Bohol Online Systems
Technician
2000 - 2001
Setting up of internet connection for personal use or internet cafes. Troubleshooting the customer's internet connection issues.

Education

University of Bohol
Education
-
Overview  |  Job History  |  Resume/C.V.

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Identity
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eunelerz
Type
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Member Since
October 2012
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Nelson Eunel Rio III | Elance

Nelson Eunel Rio III