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Nelson Eunel Rio III | Elance
 
176985602337900
Last Sign-in: Oct 16, 2015

Nelson Eunel Rio III

Superb english speaking and data entry
   Philippines
  |   Tagbilaran, Bohol

Overview

Minimum Hourly Rate $5

I have been working in the call center industry for the last 5 years and have been handling customer and technical support concerns and have been promoted to Customer Support Professional Level 3. I have been doing case documentation by data entry, submission of reports and have superb communication skills and it is a key factor to attain the best customer service and proper case logs.

I am seeking to work in a team, to assist customers with technical or billing concerns and do data entry jobs.

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Feb 4, 2014|Technical Support|$0|Completed

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Skills (10)

Tested
Windows XP Administration
English
Microsoft Word
Call Center Skills
Computer Skills
Constant Contact
Customer Service
General Office Skills
Helpdesk
Knowledge of Microsoft Office

Employment

Stream Global Services
Customer Support Professional Level 3
2007 - 2010
Technical Support • Assisting customers with computer problems through troubleshooting steps and walk-throughs. Upselling additional computer parts on a “needs-based support” basis. Customer...
Albridge Development Corporation
Customer Support Supervisor
2006 - 2007
Addressing customer issues with their prepaid phone cards and minute-loss issues. Working with a team to provide better customer service and help customers better through better communication....
Convergys Philippines
Customer Service Representative
2005 - 2006
Taking in calls and addressing customer's issues with their plans, billing, phones and others. Working with a team and giving out ideas on how to improve communication skills and working with the...
Grace Christian School
Secondary Teacher
2001 - 2003
Creating lesson plans. Teaching high school students basic computer hardware and software topics. Advanced software for senior students.
Bohol Online Systems
Technician
2000 - 2001
Setting up of internet connection for personal use or internet cafes. Troubleshooting the customer's internet connection issues.

Education

University of Bohol
Education
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
eunelerz
Type
Individual
Member Since
October 2012
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Nelson Eunel Rio III | Elance

Nelson Eunel Rio III