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Eunice Karanja | Elance
 
176985602337900
Last Sign-in: May 17, 2016

Eunice Karanja

Solutions to all your administrative problems.
   Kenya
  |   Nairobi, Nairobi
  |  12:01 am Local Time

Overview

Minimum Hourly Rate $8

I am an ambitious, experienced lady with good interpersonal skills,public relations skills and excellent communication skills. The wide range of skills I have acquired enable me to remain focused in a fast paced and demanding environment. In addition, I am a fast learner which enables me to quickly adapt to working with my clients. I am thus able to deliver work within set timelines and to the satisfaction of my clients' expectations.
I have one year experience as an administrative assistant.I am also experienced in customer service as I...

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Skills (10)

Tested
Telephone Etiquette Certification
My Score
avg
Passed
Virtual Administrative Assistant
English Grammar and spellling
Office Skills Test
My Score
avg
Passed

Service Description

My work will include ;
Virtual Assistant/Office Assistant
-Manage contact list and customer spreadsheets
-Maintain a calender and set up meetings
-Handling billing and accounting
-Make travel arrangements
-Prepare and send out emails/newsletters
-Send out requested information to customers
-Handle client inquiries by phone or email.

Customer Service Representative
-Handle problems/customer complaints and interact with customers to provide them with information to address inquiries regarding products and services
-Handle customers in a professional way and ensure they are pleased at the end of the deal
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Social Media Marketing/Internet Marketing
-Manage your face book posts,twitter posts and linked in connections among many other social media sites.
- Interact with users:community engagement and respond to clients via social media platforms on your behalf.
-Check out internet trends on your behalf and advise best way forward for business.
- Monitoring: online media, information sources and social channels.



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Employment

Tribe Hotel
Front Office Receptionist
2013 - 2013
My duties and responsibilities as a front office receptionist included, Welcoming and registering hotel guests. Checking in guests and assigning rooms to guests. Issuing room keys or cards to...
Jetlink Express Limited
Flight Purser
2008 - 2012
My duties and responsibilities included; To ensure that there is safety in board. To provide comfort and care to all passengers throughout the flight/cater for passengers needs. Assisting special...
Overview  |  Job History  |  Resume/C.V.

Keywords

Excellent English
Organized
Proactive
Administrative Assistant
Virtual Administrative Assistant
Customer Service
Social Media Marketing
Internet Marketing.
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
EunK
Type
Individual
Member Since
November 2013
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Eunice Karanja | Elance

Eunice Karanja