I am an ambitious, experienced lady with good interpersonal skills,public relations skills and excellent communication skills. The wide range of skills I have acquired enable me to remain focused in a fast paced and demanding environment. In addition, I am a fast learner which enables me to quickly adapt to working with my clients. I am thus able to deliver work within set timelines and to the satisfaction of my clients' expectations.
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I have one year experience as an administrative assistant.I am also experienced in customer service as I...
My work will include ;
Virtual Assistant/Office Assistant
-Manage contact list and customer spreadsheets
-Maintain a calender and set up meetings
-Handling billing and accounting
-Make travel arrangements
-Prepare and send out emails/newsletters
-Send out requested information to customers
-Handle client inquiries by phone or email.
Customer Service Representative
-Handle problems/customer complaints and interact with customers to provide them with information to address inquiries regarding products and services
-Handle customers in a professional way and ensure they are pleased at the end of the deal
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Social Media Marketing/Internet Marketing
-Manage your face book posts,twitter posts and linked in connections among many other social media sites.
- Interact with users:community engagement and respond to clients via social media platforms on your behalf.
-Check out internet trends on your behalf and advise best way forward for business.
- Monitoring: online media, information sources and social channels.
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