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Eya A. | Elance
 
176985602337900
Last Sign-in: May 19, 2015

Eya A.

Customer Support Representative
   Philippines
  |   General Trias, Cavite

Overview

Minimum Hourly Rate $3

I am Rhea Alfonso from Cavite, Philippines. I have a total of 6 years
work experience in the call center industry and I am confident that I am the best
candidate for your vacancy. My last position has taught me the
importance of clear communication and customer service over the phone.
In my latest role I resolve customer problems, give sales pitches and
take accurate notes of conversations with customers. I have received
excellent performance evaluations from my managers and have been
formally recognized by them for my contribution towards...

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Portfolio

Wrote article for the website and embedded the links for hosieryandmore.com
Wrote articles for the blog/website of hosieryandmore.com
handles inbound calls, assist customer with their bill and set up payment arrangements...

Skills (7)

Tested
Problem Analysis | Problem Solving | Organizational Skills
Customer Service Orientation | Adaptability | Initiative
Strong Interpersonal-Communication skills
Knowledge about customer service applications
• Relevant customer service courses
Customer Service
Customer Service
My Score
avg
Passed
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Passed

Service Description

I work with minimum supervision and I am easy to work with. You just need to provide instructions and it is a guarantee that you will see results.

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Employment

iQor Dasma, Cavite
Senior Customer Finance Specialist
2013 - 2015
SPRINT • Responded promptly and answered/resolved customer inquiries and complaints. • Investigated and resolved service issues and/or product problems. • Managed customers’ database accounts,...
Callmaxsolutions Imus Cavite
Virtual Assistant/SEO Content writer
2013 - 2013
HOSIERY&MORE • Communicated directly with customers by phone • Process orders and maintain website • Wrote and kept accurate records of discussions and correspondence with customers. • Provide...
West Contact Services
Customer Service Representative
2011 - 2013
SiriusXM • Responded promptly and answered/resolved customer inquiries and complaints. • Investigated and resolved service issues and/or product problems. • Managed customers’ database accounts,...

Education

La Concordia College
BS COMMERCE
2001 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Reviews
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Identity
Username
eya42784
Type
Individual
Member Since
March 2015
Elance URL
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Eya A. | Elance

Eya A.