Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Ezra Dane Palma | Elance
 
176985602337900
Last Sign-in: Feb 16, 2014

Ezra Dane Palma

Technical Support, System Admin and Office Admin
   Philippines
  |   Cabuyao, Laguna
  |  8:13 am Local Time

Overview

Minimum Hourly Rate $11

Has more than 3 years experience in field of IT. Started as level 1 technical support and got promoted to level 2 support after a year. We resolve escalated tickets, troubleshoot and investigate various issue pertaining to network/internet from different hotels around the globe. Also have experience on unix system administration,data entry and wordpress website.

Read More »

Portfolio

PSD to Custom Wordpress Theme
PSD to Custom Wordpress Theme
Customized wordpress premium theme
Custom Wordpress Theme
Custom Wordpress Theme

Skills (10)

Tested
Call Center Skills Test
My Score
avg
Customer Service Test
My Score
avg
Passed

Employment

AielzerWebTech
Web Designer/Virtual Assistance
2012 - Present
Hewlett Packard
UNIX Administrator
2011 - 2012
. Handle and resolve incident tickets and ensure it doesn't breach service level agreement . Create and implement change ticket with the assistance of higher support . Set the default threshold...
Ntt Docomo InterTouch
Tier 2 Technical Support
2008 - 2011
. Provide technical assistance for Pay Movie and Broadband service in the hotel . Resolve escalated concern from technical support-level 1 . Attend real-time inquiries from level1 technical support...
Ntt Docomo InterTouch
Tier 1 Technical Support
2007 - 2008
Perform initial troubleshooting relating to different issue encountered with the service . Escalate case that needs further investigation by tier 2 support and/or field support engineer . Document...

Education

System Technology Institute
Bachelor of Science in Computer Science
2003 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

technical support
system administrator
network administrator
tier 2
web design
data entry
virtual assistant
customer service
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
ezradp
Type
Individual
Member Since
January 2013
Elance URL
Verifications
0
Ezra Dane Palma | Elance

Ezra Dane Palma