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Faith Angelica L. | Elance
 
176985602337900
Last Sign-in: May 6, 2013

Faith Angelica L.

Experienced VA, Sales & Customer Service Rep
   Australia
  |   Greenacre, NSW
  |  2:46 pm Local Time

Overview

Minimum Hourly Rate $10

My objective is to provide efficient, honest and timely support while seeking a respectable job that increases my knowledge and skills. I am an excellent customer service provider and currently working as virtual assistant for a CEO in a software company here in Australia. I am a great multitasker, fast learner and efficient in time management. I always go beyond what is expected of me and find creative ways to provide excellent service.

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Jun 4, 2012|Email Marketing|$52|Completed

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Skills (10)

Tested
English
English Speaking Test
My Score
avg
Passed
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
English Spelling Test (UK Version)
My Score
avg
Passed
Microsoft Word
Call Center Skills
Customer Service
Customer Service Test
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Passed
General Office Skills
Knowledge of Microsoft Office
Time Management
U.S. Culture

Service Description

I have worked around 5 years as a customer service representative driven by KPI's and Customer Service Satisfaction Survey. I have always succeeded in that field and have always provided excellent customer service to all customers. It makes me happy solving other people's concerns. I have handled different accounts such as, Telecommunications, Healthcare, Financial and more. I always find the answers to things I need to know and always look forward to broadening my horizon. I have an ebay account that I constantly manage and I have worked with some multilevel marketing companies as well that have helped me improve my sales skills. I am now in my new page of being a virtual assistant that helps me utilize my organisation and time-management skills.

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Employment

Freelance
Virtual Assistant
2012 - Present
A lot of tasks handled for a busy and energetic CEO Email Management Diary Management Travel Management Reports Staff Management Technology Assistance in setting up email addresses for new staff,...
247 Customer Philippines
Customer Service Representative
2011 - 2011
We were driven to outperform and deliver quality service by meeting KPI targets for the team. We provided assistance to customers for an Australian Telecommunications Company with fixed services,...
Teleperformance (TelePhilippines Inc)
Customer Service Representative
2010 - 2011
We responded to customersí enquiries such as bill issues and disputes for a leading Telecommunications Company in Australia for their Internet, Mobile and Telephone Services. We answered billing...
NCO Group Inc.
Collections Officer
2009 - 2010
We are driven to meet goals by conducting outbound collections call for a leading auto - financing company in the United States .
Uniwell Asia
Administrative/Sales Support
2008 - 2009
Handled order processing, face-to face sales, inventories, data entry and other support needed for a Nutraceuticals Store and Therapeutic Center.
Convergys Philippines Inc.
Email Support Professional
2007 - 2008
We supported and answered enquiries via email for a leading supermarket in the USA. We handled questions about customers' orders, pre-orders, re-orders, product availability and the like. We...
West Contact Services
Customer Service Representative
2005 - 2007
We responded to customers concerns such as bill issues and disputes, phone activations and programming, troubleshooting and plan changes. We targeted up-selling of attachable options and programs...

Education

University of the Philippines Los Banos
BS Nutrition
2000 - 2003

Keywords

Virtual Assistant
Ebay
Sales
Customer Service
Marketing
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Identity
Username
faith_angelica
Type
Individual
Member Since
February 2012
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Faith Angelica L. | Elance

Faith Angelica L.