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Guen-Dollen C. | Elance
 
176985602337900
Last Sign-in: Jun 24, 2015

Guen-Dollen C.

Best Customer Experience.
   Philippines
Antipolo City

Overview

I've been with BPO industry for almost 8yrs. I can work independently. I handled Inbound & Outbound accounts for Customer Service, Billing, Sales and Collections. I can be the best of customer service. Provides customer satisfaction and able to meet the given goal or quota. I am goal and result oriented. I've been promoted as Quality Analyst making sure that clients are satisfied with the service we provide.

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Portfolio

Skills (5)

Tested
call center skills
customer service
ms word and excel
Telephone Etiquette
My Score
avg
Passed
English Spelling and Grammar
My Score
avg
Passed

Employment

Shore Solutions Inc
Quality Analyst
2011 - 2015
Shore Solutions Inc
Customer Service Representative
2008 - 2011
COMCAST ? Handled inbound and chat support. ? Determining customer's issue. SYMANTEC (Renewals Account) ? Handling inbound, outbound and non-voice (emails and online chat). ? Notifying customers...

Education

Metropolitan Hospital College of Nursing
Bachelor of Science in Nursing (undergarduate)
2004 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
faithlourd
Type
Individual
Member Since
May 2015
Elance URL
Verifications
0
Guen-Dollen C. | Elance

Guen-Dollen C.