I am a Web Developer, Operations and Project Manager, and Customer Support Expert.
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I have experience in administration, recruitment, project and operations management, customer support, billing and order processing, training and technical writing. I set up and manage domains and web hosts, and develop websites. I also set up project management systems and help desk systems.
I possess very good working knowledge of internet marketing, SEO, article marketing, and social networking.
I can help you:
- document and streamline your business...
I provide solutions for all PC, Internet, software, web development, learning and business concerns and requirements.
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Internet Assessor / Quality Rater / Moderator
2008 - 2015
Home-based independent consultant engaged in rating the quality of web search results to improve internet user experience. Currently in a team that moderates discussions in resolving URL quality...
2012 - 2013
Operations and project management, process and training management, customer support and personnel management, social media marketing. Set up the SEONitro Project Management System (...
Customer Support Manager
2011 - 2012
Management of the Customer Support Department and training of customer support personnel, as well as providing customer support through email and live chat and maintenance and development of the...
2011 - 2011
Instructor/Mentor for Cybersecurity 101, a 14-unit course is the first in a two-part series that explores basic computer security for Internet users. The course walks e-learners through an...
SEO Customer Service Hero
2011 - 2011
Provided customer support through email and live chat, maintenance and development of the SEONitro Support Desk
Affilorama Group Ltd/Doubledot Media Ltd.
2009 - 2011
Home-based independent customer support service provider. Work included:
1. answering pre-purchase inquiries and ensuring that valued members receive maximum support and care with their purchase,...
Teletech Customer Care Management Phils., Inc.
Technical Support Representative
2006 - 2009
Assigned to a US-based High Speed Internet Service Provider account and specialized in troubleshooting PCs, internet connectivity, as well as Value Added Services such as internet security, gaming,...
Customer Care Representative
2005 - 2006
Assigned to a US-based Wireless Telecommunications account and specialized in account management with upselling, and minor troubleshooting of cell phone connectivity. Support delivered over the...
Office of the Mayor, Santa Lucia, Ilocos Sur Phils
Private Secretary to the Mayor
1998 - 2001
Management of the Executive Office: 1. attend to the Mayor's visitors and contacts as well as all types of communications for the Mayor, 2. organize the Mayor's schedule and represent the Mayor in...
human resource management