I have substantial experience in the implementation and management of large-scale customer service/Franchise and call center operations. During the last several years, I have been providing customer service management for Telecom Companies.
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The extent of my knowledge is significant and covers a broad range of administrative and functional skills in several Customer Service key.
Enclosed is a resume outlining my qualifications and experience. Some of my key strengths include:
Established skill in detecting critical customer service...
ï‚§ Customer Service â€“ More than 12 years working experience in Customer Services.
ï‚§ Call Center Operations management.
ï‚§ Development of New Call Centers.
ï‚§ Walk-in/Franchise Customer care operations management.
ï‚§ Corporate account customer care management.
ï‚§ Mobile/ Telecom industry Experience.
ï‚§ Expertise in recruiting and developing skill set.
ï‚§ Supervision and people management.
ï‚§ Skills transfer and training.
ï‚§ Ability to deliver in pressure situations.
ï‚§ Certified Trainer Customer Service.
âˆš Rewarded by President MIC south Asia in Year 2005
âˆš Rewarded by NAVITUS consultants in year 2009
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Director Operations & Business Development
2010 - Present
SkillSet Associates offer training for companies and organisations nationally andspecialize in designing practical and interactive training programmes to suit the needs of the individual client....