Specifications and manuals writing
- Constructing different types of diagrams (e.g. Site Map, Data Flow, Database structure diagrams, etc.) according to the project process analysis
- Consistent use of standardized procedures & tools across the support space with clearly defined performance goals
- Data visualization, deployment and use of technology solutions such as analytic applications and data mining
- Evaluation and assessment of project tasks
- Performing deep analysis of support requests to identify the most efficient solutions to...