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Elizabeth Mendoza | Elance
 
176985602337900
Last Sign-in: Apr 7, 2014

Elizabeth Mendoza

Expert at MS Office Applications
   Philippines
  |   Rodriguez, Rizal

Overview

I've been working in the BPO Industry for 9 yrs. Handled Technical Support, Customer Service, Banking and Finance. I've been a Team Leader(Manager) for 6 yrs that really developed my manegerial and leadership skills

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Skills (10)

Tested
English
English Speaking Test
My Score
avg
English Grammar
English Spelling
Call Center Skills
Computer Skills
Customer Service
Customer Service Test
My Score
avg
Passed
Data Entry
Email
Email Handling
General Office Skills

Employment

APAC Customer Service
Team Leader Apprentice
2011 - 2012
? Handled 15 agents for Technical Support ? Did Side-by-side monitoring and handled escalated calls ? Monitor status of each agent, making sure they are hitting their Key Performance Indicators ?...
Genpact Services LLC
Process Associate Level 2
2008 - 2010
? US based call center for WellsFargo/Wachovia bank ? Assigned to attend the call calibration with the clients and headed the new learning discussion for the whole account ? Floor Support for the...
APAC Customer Service
Customer Service Representaive
2007 - 2008
? Handled Dental Insurance for Wellpoint and Anthem Account ? Took supervisory calls from fellow associate if needed
EPERFORMAX Contact Centers
Escalations Team
2006 - 2007
? US based call center for PayPal and eBay clients ? Respond to email inquiry of customers and agents ? Cater to different banks globally like HSBC, AMEX, Citibank, BOA, Washington Mutual,...
Clientlogic Philippines
Assistant Manager
2005 - 2006
? A telecom company assisting customer with technical concern on their mobile phone ? Monitor team stats with 13 number of customer service agents ? Doing remote calls monitoring, side-by-side...
Clientlogic Philippines
Assistant Manager
2004 - 2005
? Did remote calls monitoring, side-by-side monitoring and handled supervisory calls when needed ? awarded for Excellence in Performance; ? Monitor team stats with 14 number of Technical service...
Southern Luzon State University
Teacher
2003 - 2004
? Software and hardware instructor, handling 1st year to 4th year college students ? Handled basic programming languages like Pascal and C++ ? Basic Web Development using HTML and other window base...
AMA Computer Learning Center
Teacher
2002 - 2003
? Software and hardware instructor, handling 1st year to 4th year college students ? Handled basic programming languages like Pascal and C++ ? Basic Web Development using HTML and other window base...

Education

Colegio De San Juan De Letran
Bachelor Of Science in Information Technology
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Overview  |  Job History  |  Resume/C.V.

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Identity
Username
faulmino
Type
Individual
Member Since
July 2013
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Elizabeth Mendoza | Elance

Elizabeth Mendoza