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Faye almir Deza | Elance
 
176985602337900
Last Sign-in: Jul 26, 2013

Faye almir Deza

powered by service,
   Philippines
  |   las pinas, NCR

Overview

Minimum Hourly Rate $5

I've been a customer service representative for sallie mae for at least a year and then have been cross skilled to become a technical support representative as well as a customer representative especially for email troubleshooting in network solutions.

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Portfolio

Assisted the customer to setup his email account in his Iphone and Ipad.

Skills (10)

Tested
Call Center Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed

Service Description

As a customer service representative for a famous lending company in US, we provide students with financial aide who wants to pursue their studies. I help them complete an application online or over the phone and suggests if what will be the loan that would be suitable for them. After the ramp , I have been transferred to the leading and first company for domain registration. I assist customer using our email instructions if they are in a hurry, if not and they insist that I place the information for them for their account, I would be gladly to do it for them, and lastly if they just want to be walk through the process, I also assist them. I do upselling for domain names or anything that they need for their account. I handle DNS / ADNS configuration depending on the details that the customer will be providing provided by their hosting provider. I have been cross - skilled for email pod and from there I assist customers that's having trouble with their email accounts. Things that I acctually do are resyncing and reindexing their email account to have a new connection with our server connections..etc.

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Employment

Aegis
Executive Operations
2012 - Present

Education

pamantasang lungsod ng maynila
Bachelor of secondary education
2007 - 2011
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

customer service
technical support
email support
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
fayealmir
Type
Individual
Member Since
May 2013
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Faye almir Deza | Elance

Faye almir Deza