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Felita B. | Elance
 
176985602337900
Last Sign-in: May 9, 2011

Felita B.

Administrative Professional
   United States
  |   Monroe, LA
  |  10:41 pm Local Time

Overview

I offer a professional track record of customer care excellence within high-volume environments that include: call centers, online support, customer service desks, data entry services and administrative assistant duties. I have twenty years of professional performance in key customer service and support roles. I am a self-starter with top notch communication and organizational skills. I am an expert in customer care, communications, problem solving, relationship building and user training and support.
I am registered with Virtual Office...

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Skills (1)

Tested
Customer Service Test
My Score
avg

Service Description

FELITA D. BAILEY
2509 Rambo Drive
Monroe, LA 71202
1--- (Business Voicemail)
-- (Online Fax)
-- (Email)
Athome-professional.com (Website)



MISSION STATEMENT:
I strive to exceed customer/ employer expectations by delivering second-to-none service. I will maintain customer loyalty in all initiatives and interactions, always putting the customer first.


PROFESSIONAL EXPERIENCE

DEAN MORRIS, LLC MONROE, LA
Bankruptcy Processor, 2006 to 2007

CARHARTT, INC. DEARBORN, MI
Customer Service Specialist, 2003 to 2006

MANAGEMENT RECRUITERS, SOUTHFIELD, MI
Administrative Assistant, 2002 to 2003

VERIZON WIRELESS, SOUTHFIELD, MI
Customer Service Specialist, 1998 to 2002

ADECCO EMPLOYMENT SERVICE, LIVONIA, MI
Customer Service/Administrative Assistant, 1994 to 1998

AMERICAN GENERAL SERVICES, DEARBORN, MI
Data Entry Operator, 1992 to 1994

OLSTEN STAFFING, LIVONIA, MI
Customer Service/Administrative Assistant, 1991 to 1992

CLARK'S INVESTIGATION & SECURITY CO., DETROIT, MI
Administrative Assistant/Payroll Clerk








EDUCATION

Mackenzie High School, Detroit, MI Received a diploma in 1990

American Career Academy, Southfield, MI Received a Certificate of Completion in 1992

Detroit College of Business (Davenport University) 1991 completed 1 year

I am currently enrolled at Virginia College online, B.S. in Business Administration 1st year.


VIRTUAL OFFICE SKILLS

—Nationwide Customer Service
—Troubleshooting/...

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Employment

Carhartt
Customer Service Representative
2003 - 2006
Took incoming calls from customers in a call center environment. Assisted them in taking orders, setting up returns, website assistance, addon sales, new rep. training.

Education

Virginia College Online
Bachelor of Science in Business Administration
2011 - Present
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
data entry
secretary
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Identity
Username
fbaileysims
Type
Individual
Member Since
May 2011
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Felita B. | Elance

Felita B.