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Felicia P. | Elance
 
176985602337900
Last Sign-in: Feb 9, 2015

Felicia P.

Administrative & Sales Specialist
   United States
  |   Washington, DC
  |  10:36 am Local Time

Overview

Deadline driven, results focused, computer savvy professional with 10+ years of office management, administration, sales and marketing and outstanding customer service recognition. I am skilled in online selling and have experience creating and manageing ebay stores. I am an all around Jill of all trades and can complete jobs and meet deadlines with ease.

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Feb 20, 2012|Data Entry|Private|Completed
|
3.9

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Portfolio

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Computer Skills
Computer Skills Test
My Score
avg
Passed
Resume Writing
Call Center Skills
Call Center Skills Test
My Score
avg
Microsoft Word
Constant Contact
English
Email
Helpdesk

Service Description

Administration: skilled in office management I have created spreadsheets and budgets for individual departments of companies, streamlined workflow systems, created and maintained websites, revised and edited company documents and SOP's, maintained different online, excel and access databases. data entry, 60 wpm typing.
Customer Service: I have been recognized for outstanding customer service from the corporate offices of a previous employer. I have trained/ coached in customer service practices and how to deal with irate customers
Sales: I have successfully managed small to large retail establishments and met sales goals. My sales skills range from retail to leasing (closings) I successfully closed on 20 leases for the month of December 2011 alone.



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Employment

Greystar Management
Leasing Professional
2011 - Present
Converting new clients and closing sales Preparing new and renewal leases Handling various queries of the clients; in person or via phone or emails Playing a vital role in the market surveys for...
Payless Shoe Source
Assistant Store Manager
2010 - 2011
Managed staff, close sales & collect CRM info meeting weekly, monthly and yearly sales goals Open/ close store tracked daily store mail for new actions and announcements Bank deposits, staff...
Downtown Fitness
Office Manager
2008 - 2010
Developed a system for tracking budgets and inventory Direct support to CEO and all company directors and managers Kept minutes for weekly director’s meeting Liaison between facility and...

Keywords

administrative
customer service
data entry
online sales
editing
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Clients
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Earnings
Private
Private
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Identity
Username
feliciaep
Type
Individual
Member Since
February 2012
Elance URL
Verifications
0
Felicia P. | Elance

Felicia P.