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May Fernandez | Elance
 
176985602337900
Last Sign-in: Feb 7, 2016

May Fernandez

Customer Service/Email Handling/VA/Data Entry
   Philippines
  |   San Pablo, Laguna
  |  2:28 am Local Time

Overview

Minimum Hourly Rate $3

- Business Process Outsourcing (BPO), over 7 years of experience
- Virtual Assistant
- Amazon Web Services
- Shopify
- Cragslist
- Email Handling
- Data Entry
- Data Scraping
- Web Research
- Customer Service

I have spent 7 years working in the Business Process Outsourcing (BPO) industry and have fulfilled the following roles:

* Customer Service Associate of a US Healthcare account
* Online/Email Support Specialist of an Australian Telecommunications account
* Collection Specialist at Collection House Limited for an Outbound Campaign...

Read More »
Nov 16, 2015|Bulk Mailing|Private|Working
Nov 9, 2015|Other - Administrative Support|Private|Completed
|
5.0
Oct 25, 2015|Content Management|Private|Completed
Oct 16, 2015|Content Management|Private|Completed

View All »

Portfolio

Was given a file with company names in US. Searched the internet for website, company...
Created prospect links using keywords and emailed prospective clients Used a web-based...

Skills (10)

Tested
Virtual Assistant
Data Entry
Research
Email Handling
Email
Email Etiquette
My Score
avg
Intuit QuickBooks
Amazon Web Services
Zendesk
Adobe PDF
Microsoft Excel

Service Description

Virtual Assistant
Amazon
Data Entry
Research
Email Handling
Customer Service
Administrative Assistant

Use of the following tools:

PDF, Buzzstream, Quickbooks, Vendor Central, Microsoft Word, Microsoft Excel, Microsoft Access, Overstock, UPS, Fedex, Google Docs, Google Drive, Dropbox


Read More »

Employment

Avondale Decor, LLC
Virtual Assistant
2015 - Present
- Amazon Carrier Request - Advance Shipment Notification - Creation of PDF labels - Invoice Creation - Order Processing using Fedex and UPS - UPC codes creation - Assigning of UPC codes - Uploading...
Collection House Limited
Collection Officer
2012 - 2014
- Negotiation and collection of purchased debts payments - Skip tracing
Sitel Philippines
Customer Support/Online Specialist
2009 - 2012
- Answering and resolving issues via email - Handling complaints - Upselling - Basic troubleshooting
Advanced Contact Solutions
Customer Service Officer
2007 - 2009
- Answering inbound calls about Members' bills, eligibility - Doing floor support for the team and new waves (batches) - Handling escalated calls
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Virtual Assistant
Administrative Assistant
Amazon
Personal Assistant
Email Handling
Support
Data Entry
Research
Email Marketing
Customer Service
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
3.9
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
fernandez-may
Type
Individual
Member Since
May 2014
Elance URL
Verifications
0
May Fernandez | Elance

May Fernandez