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May Fernandez | Elance
 
176985602337900
Last Sign-in: May 27, 2015

May Fernandez

VA/Amazon/Email Handling/Research/Data Entry
   Philippines
  |   San Pablo, Laguna
  |  6:40 pm Local Time

Overview

Minimum Hourly Rate $4

I have established an outstanding profile in a short span of time and I am always committed to give excellent service to my clients.

I am an experienced Phone and Email Support Specialist with background on virtual assistance, admin work, data entry, data mining and research.

I've worked in the BPO industry for 7 years. I was a Customer Service Associate of a US healthcare account and Phone/Email Support Specialist of an Australian Telecommunications company. I have also worked with Collection House Limited for an Outbound Campaign...

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May 21, 2015|Virtual Assistant|Private|Working
Apr 14, 2015|Research|Private|Completed
|
2.1
Apr 14, 2015|Data Entry|Private|Working
Mar 12, 2015|Customer Service|Private|Working

View All »

Portfolio

Created prospect links using keywords and emailed prospective clients Used a web-based...
Researched and gathered information about companies from several search engines like...
Organized information inserted in Excel Transferred data from scanned pages into CSV...

Skills (8)

Tested
Virtual Assistant
Data Entry
Research
E-mail marketing
Customer Support
Email Handling
Phone Support
Telephone Etiquette
My Score
avg
Email
Email Etiquette
My Score
avg

Service Description

Virtual Assistant
Amazon
Data Entry
Research
Email Handling
Administrative Assistant

Use of the following tools:

PDF, Buzzstream, Quickbooks, Vendor Central, Microsoft Word, Microsoft Excel, Microsoft Access, Overstock, UPS, Fedex, Google Docs, Google Drive, Dropbox


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Employment

Collection House Limited
Collection Officer
2012 - 2014
- Demanding payment in full - Skip tracing
Sitel Philippines
Customer Support/Online Specialist
2009 - 2012
- Answering and resolving issues via email - Handling complaints - Upselling - Performing basic troubleshooting
Advanced Contact Solutions
Customer Service Officer
2007 - 2009
- Answering inbound calls about Members' bills, eligibility - Doing floor support for the team and new waves (batches) - Handling escalated calls

Keywords

Virtual Assistant
Administrative Assistant
Amazon
Personal Assistant
Email Handling
Support
Data Entry
Research
Email Marketing
Customer Service
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
4.8
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
fernandez-may
Type
Individual
Member Since
May 2014
Elance URL
Verifications
0
May Fernandez | Elance

May Fernandez