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Mari Fe Leilani V N. | Elance
 
176985602337900
Last Sign-in: Aug 12, 2015

Mari Fe Leilani V N.

I have 18 years of extensive training customer svc
   Singapore
Singapore

Overview

-Highly organized and dedicated, with a positive attitude
-Able to handle multiple assignments under high pressure and consistently meet tight deadlines
-Have excellent communication and writing skills
-With 18 years of extensive training in customer service and relationship management
-Excellent in multitasking
-I have all the attributes of a GOOD customer service officer/personnel

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Skills (8)

Tested
Computer software
Telesales

Service Description

Job Title - Revenue Operations Agent
Company – Federal Express Inc. (FedEx)
Date - 26 August 2014 to 30 May 2015

*Job Description
-handling of invoices’ and invoice adjustments
-entry of payment updates into computer system
-handling customers’ inquiries to ensure timely response
-handling and processing customers’ disputes and/or complaints for better customer experience
-maintenance of customers’ details
-handling worldwide traces and queue management
-data encoding
-handling fax communications
-handling refunds
-back up or assists in Hong Kong, Australia and New Zealand market for invoicing and adjustments



Job Title - Senior Customer Care Executive
Customer Care servicing department
Company – Cheong Hock Guan Water Heater Centre Pte Ltd
Date - 27 February 2013 to 19 July 2013

*Job Description
-Updating of servicing records
-Updating of sales records
-Processing of sub contractors’ claims
-Management and updating of guarantee cards
-Management and updating of stock take and stock records
-Management and processing of CCS monthly report
-Monthly minutes
-Management and scheduling of service appointments
-Management and handling of walk-in servicing, walk-in sales
-Email management
-Handling of call backs, escalations
-Management of customer surveys
-Collection and management of service order charges
-Record keeping (service orders, sales invoice, claims, servicing schedule, stock record, postage record, replacement tax...

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Education

University of Santo Tomas Manila Philippines
Bachelor of Arts & Letters Major in Sociology
1993 - 1997
Overview  |  Job History  |  Resume/C.V.

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Identity
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feyne29
Type
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Member Since
August 2015
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Mari Fe Leilani V N. | Elance

Mari Fe Leilani V N.