I lead a team of highly talented professionals in writing: Fiction Writers, Ghost Writers, SEO / Content Writers, Web Designers, Poets, Article Writers and Article Spinners as well as Proofreaders, Reviewers and Editors at Finman Professional Services. Some of us are renowned published authors of many years, who are willing to do freelance work with Elance.
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We also offer other professional services such as Business Consultancy in Financial Management, Online Marketing, Branding and Advertising.
We have a pool of human resource who...
May 2, 2014|Web Content|$0|Completed
Our Service Quality Determinants
Reliability: We employ back up systems and personnel to ensure that an adequate supply of workers are available to complete the job.
Responsiveness: As team members, we are encouraged to work under a spirit of service. We understand that our customers would not need our service, if they never had problems. We are dedicated to solving our clients problems.
Competence: Our team benefits from some of the most knowledgeable resources in the business of service provision. Our experience is unsurpassed!
Understanding: We know how to listen, understand and follow instructions.
Access: As owner managers Jeremiah, Steve and Eddie interact daily with customers and operations as we are online round the clock.
Communication: We retrieve a huge amount of information from our team members, which we process and share with our customers.
Courtesy: We know how to handle complaints. We strive to find answers, not excuses.
Credibility: We have experienced recruiters who ask pertinent questions, check references and conduct background checks on all new members joining the team.
Security: Our clients data and information is highly confidential.
Tangibles: We want our customers to know what we are doing for them, so we have a very elaborate communications system that includes a verbal report translatable into E-mail (for an early morning breakdown of evening activity), and a computerized schedule process, so that our customers know when to...
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