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Patrick D. | Elance
 
176985602337900
Last Sign-in: Apr 21, 2014

Patrick D.

Seasoned BPO Professional
   Philippines
  |   San Fernando, Pampanga
  |  1:03 am Local Time

Verified Freelancer

Patrick D.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

I have been with the outsourcing industry for 8 years already. On my first year, I was a customer service agent for Dell Computers. Then, I moved on to management positions (Team Leader, Reports Analyst Supervisor, Social Media Analyst) for the rest of the years. As a result, I got exposed to various business tools (e.g. MS Office 2010, Tableau, Salesforce) and accounts.

Read More »
Mar 25, 2014|Other - Administrative Support|Private|Completed
|
5.0
Oct 17, 2012|Research|Private|Completed
Oct 17, 2012|Virtual Assistant|Private|Working
Aug 9, 2012|Customer Service|Private|Completed

View All »

Portfolio

Created Business Timeline for SMGlobal Inc.
Created Business Timeline for PEOSpecialists

Skills (10)

Tested
English
English Vocabulary Test (U.S. Version)
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
MS Office 2007/2010
Microsoft Excel
Microsoft Excel 2007 Test
My Score
avg
Microsoft Excel 2010 Test
My Score
avg
Microsoft Word
Microsoft Word 2010 Test
My Score
avg
Telephone Handling
Telephone Etiquette Certification
My Score
avg
Passed
Accounting
Accounting Principles Test
My Score
avg
Helpdesk
Help Desk Certification
My Score
avg
Passed
Microsoft PowerPoint
Microsoft PowerPoint 2010 Test
My Score
avg
Passed
Social Media Marketing
Social Media Marketing
My Score
avg

Service Description

>Can handle customer service inquiries
>Create or improve reports done in Excel, Access, Word, and Powerpoint

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Employment

The Booking Group (TBG) Digital
Social Media Analyst
2011 - 2011
* Optimized Facebook advertisements * Recommended establishment of new or modified reporting methods
US Autoparts Network
Reports Analyst Supervisor
2009 - 2011
* Supervised tasks distribution among five analysts * Responsible for call volume forecasting * Prepared staffing schedules for 300+ agents * Spearheaded the creation of new or enhancements of reports
West Contact Services
Workforce Analyst
2006 - 2009
* Frequent interfacing with Operations, IT, and Clients regarding daily operations * Directed call volume traffic * Provided timely reports to concerned parties
Technion Communications
Team Leader
2006 - 2006
* Enhanced the quality of work by providing call handling feedback * Made sure the teamís metrics were within the goals * Reviewed dispatches processed by technicians
TELUS International Philippines
Call Center Agent
2005 - 2006
* Account: Dell Customer Care * Handled customer queries and concerns

Education

De La Salle University
BS Computer Engineering
1991 - 1994

Keywords

Excel
MS Access
Data Entry
Research
Customer Service
Admin Assistant
My Snapshot
8
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
forenzo
Type
Individual
Member Since
September 2011
Elance URL
Verifications
0
Groups
Patrick D. | Elance

Patrick D.