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Ngabusi L. | Elance
 
176985602337900
Last Sign-in: Jun 24, 2015

Ngabusi L.

Customer Service, Support, Call Center
   South Africa
  |   Cape Town, Western Cape

Verified Freelancer

Ngabusi L.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $15

I have over 5 years experience in the customer service and online teaching industry. I worked in the customer service industry providing world-class services to international clients. I have been responsible for servicing new and existing customers through inbound and outbound services across all mediums.

Responsibilities

-Driving various behaviors to improve business metrics
-Processing and taking ownership of all incoming and outgoing contacts in a
multimedia environment
-Customer relationship building and management as well as cross...

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Skills (9)

Tested
Customer Service
My Score
avg
Passed
Telephone Etiquette
My Score
avg
Passed

Employment

TutorABC
English Tutor
2014 - Present
As an English tutor my job is to conduct online and send feedback to students via the TutorABC platform. My key role is teaching students how to understand English but more importantly to help them...
DOS
Customer Service Host and Lead
2012 - 2014
I worked in the e-commerce industry providing world-class services to international clients. I was responsible for servicing new and existing customers through inbound and outbound services across...
ASDA Merchant
Sales and Service Agent
2011 - 2012
Dealing with a customer queries, requests, orders or complaints. Managing a sales database, ensuring all calls are logged accurately, including contact details and any follow up dates or other...
Pangea Outsourcing
English Teaching Consultant
2011 - 2011
Host 45-min classes with an average of only four students in our virtual classrooms Organizing and delivering classroom lectures to students. Evaluating a student's' class work and...
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
chat
call center
24/7
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
Total
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Identity
Username
FranLodya
Type
Individual
Member Since
June 2015
Elance URL
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0
Ngabusi L. | Elance

Ngabusi L.