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Ferdinand Roxas Jr. | Elance
 
176985602337900
Last Sign-in: Sep 7, 2014

Ferdinand Roxas Jr.

Operations Manager
   Philippines
Angeles City

Overview

Minimum Hourly Rate $4

Fast learner and quick to adapt
Has good research and analytical skills
Always tries to innovate and improve existing processes
Able to generate reports and charts and also tabulate survey statistics, familiar with Excel Formulas.
Knowledgeable with Windows Office Applications MS Word, MS PowerPoint and MS Excel. Also knows graphics programs such as Adobe Photoshop.
Excellent English written and oral skills.

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Skills (10)

Tested

Employment

Sutherland Global Services
Account Manager, Customer Service
2011 - 2014
• Maintain regular schedule of live program monitoring to assess retention of skills taught in training, as well as quality of staff performance • Develop a long-term strategy and manage day-to-day...
Sutherland Global Services
Supervisor, Customer Service
2006 - 2010
• Responsible for the day to day operations of a team of 15 - 20 consultants • Supervises team in accordance with company policies and procedures • Manages systems and processes to meet program...
West Contact Services
Production Team Leader, Direct Response
2004 - 2006
• Responsible for the day to day operations of a team of 35 - 40 agents • Manage production area in terms of seat allotment and utilization • Provide floor support and handle supervisor calls •...
West Contact Services
Technical Support Agent, Earthlink
2004 - 2004
• Provide Technical Support for Dial-up Customers • Assistance given and transferred to right department when needed
Clientlogic
Technical Support Agent, Sony VIAO
2004 - 2004
• Paid technical support for VIAO Desktop and Laptop computers • Hardware and Software assistance
Clientlogic
Technical Support Agent, Dell
2003 - 2004
• Assist and perform troubleshooting steps to resolve the issue of customers regarding the problems with their Dell Desktop Computers. Consumer Department • Hardware and Software assistance •...
HDMF(Pag-ibig Overseas Program)
Information Officer
2002 - 2003
• Information assistance and recruitment of new members • Collection of monthly contribution and/or amortization • Established link-up with Thomas Cook Al Rostamani Exchange

Education

PHILIPPINE WOMEN’S UNIVERSITY, EDSA
Bachelor of Science in INFORMATION & COMPUTER SCIE
-
ATENEO DE MANILA UNIVERSITY
Elementary
-
COLEGIO SAN AGUSTIN
Secondary Education
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
fsroxasjr
Type
Individual
Member Since
September 2014
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Ferdinand Roxas Jr. | Elance

Ferdinand Roxas Jr.