Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Roberto E. | Elance
 
176985602337900
Last Sign-in: Nov 7, 2015

Roberto E.

Technical Support/Customer Service Expert
   Philippines
  |   Caloocan, Caloocan

Overview

Minimum Hourly Rate $4

An expert in the field of customer service. Had been doing customer service projects for 6+ years and have more than 2 years of freelance/home base job experience for different companies in US and UK.

Read More »

Portfolio

Level 2 Technical Support
Remote PC and server support
DSL and Mobile Technical Support
Customer Service Team Leader

Skills (8)

Tested
PC Technical Troubleshooting and Support
Windows XP Administration
Windows XP Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
English
English Speaking Test
My Score
avg
Passed
Email
Helpdesk
Computer Skills

Service Description

Can handle issues in relation with internet and PC troubles. Can provide customer service expertise. Data Entry /research professional

Read More »

Employment

Home Service Desk
Customer Service Team Leader
2011 - 2012
-home based project -calling and qualifying leads -check call routing -manage CRM (infusionsoft) -manage service management software (ServiceCEO)
My Tech Team
Remote Helpdesk Support Representative (home base)
2011 - 2011
-home based project -handles PC issues -provide remote support for PC home and corporate users
Ocean Telecoms (Ireland)
Technical Customer Service Agent (home base)
2010 - 2011
-home base project -provide support for internet connection in Ireland -troubleshoot pc issues -manage account inquiries
PCCW (Good Tehcnology account)
Level 2 Technical Support
2009 - 2011
-Handling issues with Push Email Technology -Troubleshooting issues with MS Exchange servers and Domino servers -Handling installation of Push Email Messaging servers -Providing information about...
Orchid CyberTech Services Incorporated (TPG Austra
Technical Support Representative for DSL and Mobil
2008 - 2009
-handles dial up and DSL internet connection problems -handle issues with mobile connections (gprs, mms, sms) -providing information about accounts
Teleperformance Philippines (Verizon DSL account)
nical Support Representative
2006 - 2008
-Handling DSL internet connection problems -Assisting with modem and router installation -providing information about customerís accounts

Education

Technoilogical University of the Philippines
Computer Engineering Technology
1999 - 2003
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

tech support
customer service
admin support
support
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
g3n3ral
Type
Individual
Member Since
September 2010
Elance URL
Verifications
0
Roberto E. | Elance

Roberto E.