My knowledge and work ethic will prove to employers, local or foreign, that people categorized as "Third World" countries are top of the line experts.
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My work experience started at the age of 16 as a working student. It was then that I honed my craft in Administrative Assistance. At the age of 18, I decided to spread my horizons and work for an outsourcing company. It was there that I developed my customer service skills. Then online jobs in another site introduced me and developed my knowledge of eCommerce.
I have been honed in my...
I. Virtual Assistance
- personal organization of company CEO and administrative assistance to his Web Development Company
II. Order Processing / Buying
- dealt with numerous drop shippers and a large scale e-commerce business
- maintenance of inventory
- order fulfillment for customers
III. CSR (email, chat & phone)
IV. eCommerce Benchmarking
- benchmarking of products and price comparisons with different markets in the internet
- a Librarian by profession, research through the internet, University databases & data analysis
VI. eCommerce Account Managing
- eBay and Amazon account managing
- maintenance of listings
- order processing
- price comparison
- HTML and basic SEO
- Customer service (email & phone)
- After sales issues
- PayPal & eBp Cases
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Sykes Asia Incorporated
Customer Relations Officer
2013 - Present
Once again, I am working with Sykes which is an American based company that caters to multiple businesses worldwide.
Role: Customer Relations Officer
- Manage customers'...
Eperformax, Contact Centers and BPO, Philippines
Community Support Representative
2011 - 2011
ePerformax is PCI certified and employs a Six Sigma approach to our processes for maximizing performance and managing people which, along with a highly- experienced U.S. and Filipino management...
Sykes Asia, Incorporated, Cebu, Philippines
Technical Support Representative
2010 - 2011
Sykes is an American based company who mainly caters to IT related accounts. I was one of the few who was honored to work here under one of their DSL accounts.
University of San Carlos, Cebu, Philippines
2008 - 2010
The University of San Carlos is one of the top notch universities in the Philippines. Students undergo a very extensive training not only in class but also in real time experiences. As a working...