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Nina Nkonge | Elance
 
176985602337900
Last Sign-in: Mar 6, 2014

Nina Nkonge

Expert Online Researcher, Data Entry Expert
   Kenya
  |   Nairobi, Nairobi

Overview

Minimum Hourly Rate $3

I am a B.A. holder with 5 years experience in Customer Management and related responsibilities. I am very keen to details and I take pride in delighting my customers and excelling at my work. I am able to work under minimal /no supervision; I can work under pressure and I can also deliver on quick deadlines.

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Skills (10)

Tested
Customer Service
Phone Support
Telephone Etiquette Certification
My Score
avg
Email
Call Center Skills
Call Center Skills Test
My Score
avg
General Office Skills
Microsoft Excel
Microsoft Word
Editing
Microsoft Outlook
eLearning

Service Description

I am highly skilled at:
-Customer Management
-Computer Skills including Microsoft Word, Excel, PowerPoint and
Outlook.
-Data Entry and Data Analysis
- Report Writing
-Time Management
-

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Employment

Safaricom Limited
Customer Experience Executive
2008 - Present
-Managing/supporting customers over the phone -Following up on customer queries to offer timely resolution -Escalating and reporting

Education

The University ofNairobi
Bachelor of Arts in Geography and Environmental St
2004 - 2008
Overview  |  Job History  |  Resume/C.V.

Keywords

data entry
report writting
customer support/service
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
gakiinina85
Type
Individual
Member Since
March 2014
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Nina Nkonge | Elance

Nina Nkonge