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Gale C. | Elance
 
176985602337900
Last Sign-in: Mar 7, 2016

Gale C.

Support Services Administrator
   Philippines
  |  7:26 am Local Time

Verified Freelancer

Gale C.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $10

I have been working from home since 2010 providing Tier III Support, Reporting and Technology team leader component. I provide second level triage, diagnostic, support and assistance through phone, email and chat. I work to ensure that service levels, deadlines and service guidelines are being achieved by team members. Prior to working from home, I have worked in the call center industry for more than 5 years. With my experience in Customer Service, Technical Support and Team Management, I am confident that it gave me the knowledge, problem...

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Dec 7, 2015|Technical Support|Private|Completed

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Portfolio

Skills (7)

Tested
Customer Service
My Score
avg
Passed
Telephone Etiquette
My Score
avg
Passed

Employment

Xact Telesolutions
Support Services Administrator
2014 - Present
Provides a Tier III Support, Reporting and Technology team leader component Phone, Email and Chat second level triage, diagnostic, support and assistance; Provide a primary escalation point...
Xact Telesolutions
Support Services Specialist
2010 - 2014
Phone, Email and Chat second level triage, diagnostic, support and assistance Manage ticketing requests within a ticketing and case management CRM environment Manage knowledgebase, FAQ and...
24/7 Customer Service
Technical Support Representative
2010 - 2010
Technical assistance given to all mobile handset devices except for iPhone customers based in Australia
Sitel Philippines
Senior Customer Service Professional
2007 - 2010
Handles technical support and escalation for dial up customers Answers to billing inquiries both for dial up and broadband Monitoring Provides up skill training, coaching and feedback to...
Customer Contact Center HTMT
Customer Service Associate
2005 - 2007
Provides assistance to customers dealing with their accounts such as Balance Inquiry, Statement Explanation, Card Activation, Etc. Trained for customer focused sales
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Team Leader
Technical Support
QA
Admin
Customer Service
Chat Support
Email Support
Virtual Assitance
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
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Private
Private
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Identity
Username
galecorpuz
Type
Individual
Member Since
July 2011
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Gale C. | Elance

Gale C.