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Gregorio S. | Elance
 
176985602337900
Last Sign-in: Jan 19, 2015

Gregorio S.

VA with extensive call center background
   Philippines
Cebu City
  |  10:41 pm Local Time

Verified Freelancer

Gregorio S.'s identity has been verified.  Learn More

Overview

I have worked in the call center/BPO industry for almost a decade now and have learned a great deal of skill sets required in the industry. I have experiences from customer service to technical support to financial adviser to Fraud Prevention Specialist - which made me learn to adapt to almost any type of work environment and work with new processes and work requirements. I am familiar with the basic operations of Microsoft word, excel, power point, and outlook and I am comfortable communicating, generating reports or collating data using...

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Skills (10)

Tested
Customer Service
My Score
avg
Computer Competency
My Score
avg
Customer Service (Call center env.)
My Score
avg
Passed
Telephone Etiquette
My Score
avg
Passed
Email Etiquette
My Score
avg
Passed
Microsoft Outlook
My Score
avg
Excel
My Score
avg
Passed
Microsoft Word
My Score
avg
Microsoft PowerPoint
My Score
avg

Employment

JP Morgan Chase & Co.
Risk Ops Analyst
2011 - 2014
US Credit Card Collections 2011-2012 Telephone Banking 2012-2014 Debit Card Fraud Prevention 2014
Dell Intl. Services
Resolution Expert (DOC Tech Support)
2008 - 2010
ePLDT Ventus (now SPi Global)
Senior Tech Support Rep
2006 - 2008
Teleperformance USA
Customer Service Rep
2005 - 2006
Overview  |  Job History  |  Resume/C.V.

Keywords

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Elance Level
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  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
gambit_iii
Type
Individual
Member Since
October 2014
Elance URL
Verifications
0
Gregorio S. | Elance

Gregorio S.