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Gary Moss | Elance
 
176985602337900
Last Sign-in: Aug 7, 2014

Gary Moss

Customer Service Training and Development
   Ukraine
  |  5:06 am Local Time

Overview

Making long term investments
Sustaining success
System approach to problem solving
Creating effective motivation systems

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Apr 20, 2012|Virtual Assistant|Private|Completed

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Portfolio

As a general manager in Onyx Enterprises
http://carid.com
Take my old camera from the shelf sometimes, to shake off the dust :)
http://mycoldveins.deviantart.com/gallery/

Skills (8)

Tested
leadership
customer care
project management
conflict management
inbound sales
effective communication
transformational leadership
crowd sourcing

Service Description

Operations management, business consulting, development coordination, project management, psychometric examination, customer service training and development

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Employment

WebsiteDesignz
Production Manager, Head of Quality Assurance
2012 - 2014
- after sales project management - taking over existing project on different stages - working with 4 teams of developers located around the globe - quality assurance and contract compliance check -...
Onyx Enterprises
General Manager
2010 - 2011
- managing Sales and coordinating management in Customer Service departments - coordinating development projects on improving sales tools (website) - creating sales leads, searching for new...
Onyx Enterprises
Sales Department Manger
2010 - 2010
- assisting customers on the phone, inbound sales - handling inbound sales calls - creating sales leads, searching for new markets - developing sales strategies, "thinking like a customer"...
Onyx Enterprises
Customer Service Specialist
2009 - 2010
- assisting existing customers on the phone - contributing to team performance improvement - participating in team meetings - creating customer service training and reference materials -...
718website.com
Project Manager
2008 - 2009
- website project management - working with customers and development teams - relaying information and managing perception - bug fixing on existing projects - starting new project from creating...
Hostopia
Trainer/Coach
2007 - 2008
- internal quality assurance with reporting - writing FAQ, technical manuals - creating Tier1 / Tier2 tests, training programs - working with system administrators and project management team...
Hostopia
Tier 2 Technical Support
2007 - 2007
- hosting technical support via email and chat - working with WebsiteOS/Cpanel - creating tickets to system andministrators - tracking performance - working with MySql, PHP and ASP.NET scripts,...

Education

Shipbuilding University
Masters
2005 - 2010
Grammar School
Hight School
1995 - 2005

Keywords

Customer service
project manager
business consulting
psychology
usability tester
My Snapshot
3
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
gary-moss
Type
Individual
Member Since
March 2012
Elance URL
Verifications
0
Gary Moss | Elance

Gary Moss